Advanced Data Analysis and BI Reporting:Utilize Zoho Analytics for deep data analysis, creating sophisticated reports and dashboards that provide actionable insights and support strategic decision-making.Business Process Optimization: Integrate business strategies with optimized workflows and automated processes to enhance efficiency.Sales and Pipeline Analytics:Develop predictive analytics to enhance forecasting, identify high-potential leads, and optimize the sales pipeline. Monitor key metrics, such as conversion rates and deal velocity, to align with corporate goals.Marketing Analytics: Analyze customer data within Zoho CRM to optimize lead scoring and nurturing campaigns, and collaborate with marketing teams to improve customer experience and retention.Process and Data Optimization:Continually refine business processes and enhance data quality and workflow efficiency. Design system enhancements that align with evolving business needs and ensure processes are integrated within broader business operations.Leadership and Team Coordination:Lead and coordinate the activities of the Customer Continuity and Customer Synergy teams, ensuring effective execution of renewal, upgrade, and cross-selling initiatives.Training and Support:Spearhead training initiatives and provide ongoing support to ensure all users are proficient with business analysis tools, fostering a data-driven culture within the organization.

Managing all customer care operations(Call Center, Company Outlets, Field teams) in Karachi.Handling Recon Promos:Data identification for promo tag characteristics inc.Helping Design recon promos.Make promo SOP(Standard operational process) and communicate SOPs to customer care department. Provide Recon Promo training and assistance.Auditing on a daily basis, and forward account to CRM department for waivers where applicable.Reporting Daily success summary report of recon promo to management.Monitor/Analyze & highlight Recon promo success month on month including region-wise, promo type-wise & post-promo payments-wise.Routine Tasks:Assisting Head of Customer Care with routine presentations & data analysisDaily ReportingRecon summary to CEO.Payment collection summary to Regional Managers Customer Cares.BVS summary of new sales to CEO and All concerns.Revenue summary to ALL Flagship Stores.Revenue summary to NWD Collection Teams, Revenue Assurance Team and All Flagship.Finalizing incentive files of collection staff / store staff based on Collection Target, New Sales, Revenue Target.Packages change/volume enhancement activity.Assisting region wise Skype group whenever advice on SOP is required.Coordination with wateen on account creation, refund policies, special cases etc.Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistantsAnalyzing statistics or other data to determine the level of customer service your organization is providingMeeting with other managers to discuss possible improvements to customer service.Being involved in staff recruitment and appraisals.Training staff to deliver a high standard of customer service.Special Projects:Migration with Wi-Tibe.Taking care of all customer related issues Nation Wide.POC from Qubee Customer Care side for Wi-Tribe team.

Handling Penalties on New Sales:Handling Recon Promos:Churn Analysis & Retention:Routine Tasks:o Finalizing incentive files of collection staff.o Activation of Unpaid accounts forwarded by Collection teamso Packages change/volume enhancement through bulk batch activity.o Assisting region wise QSHD group whenever advice on SOP is requiredo Account creation through bulk batch activityo Coordination with wateen on account creation, refund policies, special cases etc.o Projects (examples: Extract 1200 payments from Wateen blocked accounts, Dialing on Infinity Migration customers & convincing them to come on-board) o Assisting Head of Customer Care with routine presentations & data analysiso investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistantso Analyzing statistics or other data to determine the level of customer service your organization is providingo Meeting with other managers to discuss possible improvements to customer serviceo Being involved in staff recruitment and appraisalso Training staff to deliver a high standard of customer service

Visiting Stores on Weekly basis, Provided guidance on Nation wide Store and provide them resolution, Monthly Nation Wide Reporting, Call center Calibration, New Promotion Audit Quality maintains and provide guidance regarding promo.

Visiting Stores on Weekly basis, Provided guidance on Nation wide Store and provide them resolution, Monthly Nation Wide Reporting, Call center Calibration, New Promotion Audit Quality maintains and provide guidance regarding promo.

I am First one who start this project