Abdullah Marzouk Email & Phone Number

Dubai, United Arab Emirates

• Manages specific VIP accounts and delivers profitable, long-term business from those accounts.
• Responsible for the collection process of my accounts.
• Acts as a primary delegate in the team, stepping in to represent the team and make decisions in the absence of the supervisor.
• Supports the supervisor in managing team operations, ensuring smooth workflow and addressing any arising issues.
• Handles the Authorized of my accounts inquiries and complaints within specific time frame to maintain the customer experience.
• Makes healthy calls every week to enhance the relationship with customer.

Cairo, Egypt

• Managed accounts and delivered profitable, long-term business from those accounts.
• Implemented effective customer service strategies.
• Handled the Authorized inquiries and complaints within specific time frame to maintain the customer experience.
• Made healthy calls every week to enhance the relationship with the Authorized.
• Worked collaboratively to set up service relationship for nominated accounts.
• Performed other job-related duties and tasks defined by the supervisor or resulting from assigned agendas.

Cairo, Egypt

• Handled customer requests, issues and questions in a professional manner and strived to deliver a first time resolution service.
• Processed transactional activities in line with Vodafone standards, policies and processes.
• Provided accurate and timely information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs.
• Exchanged information effectively, to direct customer requests, issues, questions and complaints to the relevant teams for action (e.g. to activate services, solve claims and complaints and apply discounts).
• Met defined KPIs including NPS and sales.
• Used time proactively and efficiently to deliver on service targets.