• Establishing and maintaining effective customer relationships & understanding customer needs.• Interpreted customer’s requirement and responded to their technical clarifications.• Evaluated available tenders, prepared pre-qualification documents leading to prequalification.• Provided pre-sales technical support for the implementation of products/solutions.• Studied tenders in depth, and carried out pre-bid clarifications.• Acting as focal point of contact for customers… Show more • Establishing and maintaining effective customer relationships & understanding customer needs.• Interpreted customer’s requirement and responded to their technical clarifications.• Evaluated available tenders, prepared pre-qualification documents leading to prequalification.• Provided pre-sales technical support for the implementation of products/solutions.• Studied tenders in depth, and carried out pre-bid clarifications.• Acting as focal point of contact for customers while leading internal sales team.• Reviewing inquiries and collaborating with inside sales to crisp and precise proposals.• Executing regular follow up plans on open proposals.• Preparing and presenting forecasts to management for upcoming business.• Performing lost proposal analysis, identifying potential cause by understanding competitor strategy and recommending future actions in cooperation with internal team for better results in future.• Supporting in resolution of operational issues/collections/conflicts with customers.• Actively followed up with customers for quoted opportunities.• Coordinated with procurement team to ensure timely delivery to customer. Show less

Well rehearsed on Genetic Analyser (Applied Biosystems), PCR (Bio Rad) & RT-PCR (Applied Biosystems) for:• DNA quantification.• DBI and DNA profiling tests.Designed and displayed OHS rules and precautions. Attended workshop on DNA forensics by International Criminal Investigative Training Assistance Program (ICITAP)