Abdullah Razi Email & Phone Number

Toronto, Ontario, Canada

• Assisting in the development of Hydro One Inc's automatic customer power restoration initiative, decreasing SADI values to around 0.1 and SAIFI values to around 1.15 for customers living in Owen Sound, Ontario.• Created reports on the efficiency of multiple initiatives of the company to reduce SAIFI and SAIDI reliability metrics for Distribution customers with Microsoft Excel and Microsoft SQL Server, reducing the time it took to complete these reports by five hours.• Utilized VBA to automate existing tracking reports, reducing the monthly reporting timeframe from 24 to 16 hours.• Investigated the veracity, problem, and possible solutions to complaints from customers connected to Hydro One's distribution lines• Coordination, communication, and collaboration with multiple external stakeholders and regulatory agencies; IESO, OEB, etc.• Immensely involved in Asset Analytics and Condition Assessments of LV transformers. Familiarity with safety, business, and asset performance metrics• Supported the maintenance and maintenance of vendor databases• Collected and cleaned power interruption data in the OEB databases periodically to maintain the integrity and effectiveness of the data.• Evaluated internal and external requests within the company's reliability data for trends to provide evidence that reduction initiatives have been instituted to reduce power outages for customers connected to distribution lines. • Utilized Microsoft PowerPoint to create and present insights related to the reliability of a variety of projects.

Toronto, Ontario, Canada

• Brand Representative, responsible for advertising and promoting LG Tv and expected to track and increase sales of the Best Buy store• Was responsible for selling over 50 TVs and soundbars on boxing day and sold over 100 TVs and soundbars over the course of two weeks. Also secured a bonus for excellent performance• Had excellent reviews from customers and store supervisors plus manager resulting in staff recognition.• Able to maintain good rapport, while working in a high stress, sales focused and fast-paced environment in one of Brampton's largest mall