Internet Service Representative1) Handled incoming chats from diverse industries (Law, HVAC, Medical, Education) across the US and internationally, providing timely support and resolving visitor queries. 2) Converted chats into qualified leads by delivering exceptional assistance and maintaining high service quality. 3) Served as a Retainer Agent for legal chats, evaluating case viability, presenting retainer options, and ensuring seamless client onboarding. 4) Led lead generation efforts and optimized lead classification by reviewing and re-categorizing potential sales leads in Excel.

1) Generated new business leads through social media platforms and strategic outreach.2) Promoted digital services: Graphic Design, Website Development, and SEO.3) Ensured timely follow-ups to convert leads into successful sales closures.