Abdullah Khalid Email & Phone Number

Sydney, Nsw, Au

"Impossible alone. Possible together" Atlassian develops products for software developers, project managers and other software development teams

Chicago, Illinois, Us

New York, Ny, Us

LivePerson is a conversational AI platform to help organizations create meaningful, personalized connections with their customers while delivering real outcomes for their business with the power of AI- Advised and guided customers on the implementation of LivePerson's conversational AI solutions to enhance their customer experience, resulting in an average 30% increase in customer satisfaction and a 25% reduction in customer churn- Conducted in-depth discovery calls and technical workshops with customers to identify business needs and requirements, and developed customized solutions to meet those needs, resulting in a 20% increase in upsell opportunities- Demonstrated deep understanding of LivePerson’s product offerings and industry best practices to effectively communicate technical concepts to both technical and non-technical stakeholders- Collaborated with cross-functional teams, including product, engineering, and customer success, to drive the successful implementation of LivePerson solutions for customersSkills used: - HTML- Web Development

Mclean, Virginia, Us

Appian is a low-code/no-code platform used to help organizations build enterprise applications and workflows rapidly- Acted as SME and drove technical discovery for prospects by delivering technical UI demos & POC's to portray product value- Partnered with AE's to drive revenue on enterprise level deals > $150K- Developed and configured customer environments by implementing & maintaining API's- Reached 100% quota quarter over quarter for last 5 quarters- Engaged with our largest partner organizations such as IBM and Salesforce to develop 3rd party salesSkills Used:- Python- HTML - React

Ashburn, Virginia, Us

DXC Technology is a Fortune 500 IT services organization8-month internship- Co-led a cross-functional team of 30 to revamp and deploy DXC's ATS system, redesigning the UX leading to 80% higher user satisfaction- Partnered with senior PM's in design sprint mapping from a legacy ITSM system to ServiceNow- Chartered product requirement documentation and product roadmaps

Reston, Virginia, Us

Leidos is a Fortune 500 IT government contractor & systems integrator7-month internship- Supported PM's in business case analysis, requirements elicitation, design, implementation, testing, and production- Worked cross-functionally between developers, analysts, testers, designers, and other team members to ensure timely delivery of project scope and milestones

Cupertino, California, Us

- Performed troubleshooting and repair of Apple macOS/iOS software/hardware for 150 clients per month- Assessed customer needs in order to provide relevant solutions- Maintained an average customer rating of 95% or higher in a fast-paced environment

Bachelor Of Science - Bs, Information Systems & Operations Management

Master Of Science - Ms, It Management