As Manager Technical Support in Corporate & Carrier function of largest national Telecommunication company . Manager's role is to focus on keeping corporate & Carrier clients satisfied with the company services through managing projects, fixing any reliability issues, tracking service metrics, manage routine operational issues faced customers in south.  Responsible for Handling customer complaints & escalation to concerned team on daily basis related to complete south zone. Coordination & Hands on troubleshooting with IP core, Transmission & other stake holders to resolve the customer services faults includes (MPLS , PIB , DPLC, IPLCs , PRI/BRI , SIP & GPON ) in minimum time & within agreed SLA with customer. Responsible for deployment of new links involves commissioning of services including (MPLS , PIB , DPLC, IPLCs , PRI/BRI , SIP & GPON ) for SOHO & big enterprise customer projects. Responsible for e2e connectivity’s along with commissioning of high data links (1GE,10GE & 100GE) & voice links for different local & international clients/carriers.  Presence in weekly TP with teams from all over Pakistan to discuss & review on going projects progress , challenges being faced to mitigate the risks involve for improvement of services. Fault reports extraction & its analysis on weekly basis to identify the weak areas related to concerned stake holders & to get it improved for better services to corporate customers.

As Expert GPON Planning & Solution Design. I was responsible for Planning and Designing of GPON network in coordination with deployments & operation teams to meet the business target. Below were the Job responsibilities during my service. Planning, Designing & optimization of GPON network for different projects including corporate network & normal residential areas. Planning and designing of GPON Optical Distribution Network (ODN). Locating the GPON OLT and splitters in places to make the network efficient, low cost and easy to manage. Incorporating new designs in the network to increase the efficiency and performance.

I am responsible for overseeing technical projects & team management duties on daily basis, role is far more than support position also responsible for Planning, designing & implementing network environment. Collaborate with multiple clients, supplier’s teams to complete the protective tasks within PIP.

Worked as Back Office Engineer –Access network in Ericsson on Omantel-MS project Oman, where looking after various operational responsibilities as.Responsible for ensuring the maximum possible service availability and performance of customer Network  Trouble ticket generation and response; carrier interface and escalations. Performing of any migration, software update/up-gradation tasks & all activities related to Access network. Network troubleshooting and fault analysis; hardware fault troubleshooting & replacement via Field teams. Troubleshooting of customer services Data ,voice , private circuit issue from NOC . Troubleshooting of corporate services E1,PRI,BRI,SHL from NOC & on site. Troubleshooting & clearing of power & monitoring related alarms. Deep connectivity tickets investigation with sniffing tools (wire shark, DBwin, Tool box). Experience in daily use of remote access soft wares such as putty, secureCRT, telnet, SSH. Understanding of co ordination with Customer , raising normal/urgent CRs as per severity & filed

End-to-end Access networks project implementation, Planning, Finalizing BOQ as per SOW. Correspond with different integrator and related department for solution and project implementation. Experience to handle large project solution on multiproduct and multicultural environment.Project Work Area: Project Pre Start Activities (Like PO Issuance, Equipment Segregation, Equipment Finalization, Survey Finalization) Managing Equipment Delivery On-Site  Implementation, Planning & Solution of Access Network, MSAN, FTTH, FTTB, GPON etc. Preparation of Low Level Design, High Level Design & analyze technical Risk solution for the Projects. Manage and Liaise with team Engineers for completion of Tasks within timeline. Managing Sub-contractors and resources for Projects. Back end Media planning & Readiness With Customer Finalizing Network IP Plan With Customer Commissioning and Integration of Huawei GPON OLTs MA5600T/MA5603T/MA5608T & MDUs MA5616 for ADSL2+, VDSL, multimedia, IPTV, Voice & private circuit Services in coordination with back end network teams. Acceptance testing of MA5600T/MA5603T/MA5608T/MA5616 after commissioning   Successful Deployment of 10G GPON network Trail to customer with MA5600T nodes using ERPS protocol in a ring for the first time in region. Swap of Exiting ring nodes Metro/ OSN550/1500 integrated in MSAN of 2.5G ring into 10G Access ERPS Ring with MA5608T Mini OLTs aggregating over MA5600T OLT in CO location. Deployment of GPON to provide triple play services to users using ERPS protocol. Installation & Commissioning of U2000 server & clients at different location. Visibility of all network on U2000 for daily routine monitoring & configurations. E2E testing of copper network for analyzing & improving the stability by using N2510 server & other tools.

Projects Experience1- PTCL NGN C5 Phase-II project (Deployment of UA5000).Scope:Replacement of all PTCL exchanges from TDM & different vendor switch to IP Network each exchange serving subscribers from 1000 to 35K also the migration of BB & IPTV services from DSLAM to MSAN UA5000.Site Readiness As Per LLD For Commissioning & MigrationPrepare Pre Migration Setup For ONUs up gradation into MSAGs.Manage Migration Of TDM exchange on New Node UA5000Monitor/Supervise Exchange Number Migration From Alcatel/ZTE/EWSD To SX HuaweiManage/Provide Migration Data to subcons.Supervise TDM OLT (v5) Migration To NGN Soft witch SX (IP)PRA/BRA services Migration from TDM Switch to UA5000.Data services BB & IPTV services migration from DSLAM To MSAN MigrationSupport In Pre And Post Migration Troubleshooting.2- PTCL OFAN II FE to GE Up gradation Project (OSN550/1500 , UA5000).Scope: Up gradation of Access part from FE to GE uplink of IPMA boards & transmission media from STM-4 to STM16 3- PTCL OFAN-I & II Up gradation Project (150 sites). UA5000Scope: Migration of MSAG UA5000 all services internet , IPTV specially voice from TDM to IP network, which required replacement of complete hardware at access part in existing MSAG cabinet.4- PTCL 260K Frame Contract (aprox 300 sites) with (OSN550 & MSAN UA5000 Deployment). Scope Back end media finalization & getting IP vlan plan from customer Installation & commissioning of around 300 new MSAGs with OSN 550 in ring. Acceptance testing of all sites in coordination with Suppliers team . Troubleshooting of issues during roll out & recorded during acceptance. BOQ reconciliation of the project with customer.

• Capable of handling & maintaining of SDH Alarms• Software ZXONM E300• Cards configuration• commissioning• upgradation of SDH.