Performance Management Reporting System - Professional
- As a PMRS Professional, primary focus is to establish BI Reporting strategies to ensure Doha Metro, Lusail Tram, Customer Service Centre, Engineering and Maintenance contracts achieve better level of performance. Also, lead the development to ensure KPR/KPI’s has been effectively implemented.- Calculations and Validations of KPI’s and KPR’s that measures the effectiveness and quality of the service delivered by contractors, including the surveys conducted to measures the customer satisfaction.- Extract and prepare data in order to support the Monthly / Quarterly/ Annual Ministry of Transports Reports and other Benchmarking reports. Prepare adhoc SAP /BI reports for Transport Planning, Customer Service and sales as requested to assist in further analysis or decision making.
