Abdullahi Mursal Email & Phone Number

Bristol, Gb

Greater Bristol Area, United Kingdom

London, England, United Kingdom

• Strategically Develop Brand Identity: Spearhead the creation and maintenance of a robust and unified visual brand identity for a tech company, ensuring alignment with corporate values, mission, and strategic goals.• Innovate Design Elements: Continuously innovate and update key brand design components, including logos, typography, colour schemes, and imagery, to ensure the brand stays current and influential in the industry.• Collaborative Marketing Material Production: Design and… Show more • Strategically Develop Brand Identity: Spearhead the creation and maintenance of a robust and unified visual brand identity for a tech company, ensuring alignment with corporate values, mission, and strategic goals.• Innovate Design Elements: Continuously innovate and update key brand design components, including logos, typography, colour schemes, and imagery, to ensure the brand stays current and influential in the industry.• Collaborative Marketing Material Production: Design and execute high-quality, impactful marketing materials like brochures, presentations, and digital content, collaborating with marketing teams to guarantee brand consistency and support marketing strategies.• Visual Content Creation and Adaptation: Craft engaging visual content, such as graphics, illustrations, and animations, tailored for marketing campaigns and social media, ensuring resonance with target audiences and adherence to brand standards. Show less

Bristol, England, United Kingdom

Serve as main contact to handle complaints and resolve complex, escalatedqueries by using in-depth knowledge of the customer journey, processes andassociated technologies to provide first class customer service experience.- Provide fully support across eight business functions includingHome Move, Transfers, ET, Smart Disputed Reads, Billing, Payment and Siteworks.- Identify training gaps by analyzing customer data and informing managementteam of new training ideas.-… Show more Serve as main contact to handle complaints and resolve complex, escalatedqueries by using in-depth knowledge of the customer journey, processes andassociated technologies to provide first class customer service experience.- Provide fully support across eight business functions includingHome Move, Transfers, ET, Smart Disputed Reads, Billing, Payment and Siteworks.- Identify training gaps by analyzing customer data and informing managementteam of new training ideas.- Main contact person at Customer Care department for any communicationswith any customer who speaks Italian or Somali language. Show less

Bristol, England, United Kingdom

- Developed and implemented change of tenancy processes for customers.- Answered 40+ calls daily from customers, provided excellent customer serviceby resolving cases swiftly and providing accurate solutions to customer queries.- Worked with business partners to fully understand customer’s journey andimprove moving processes and relocating services.- Collaborated with Front Line Agents to develop training packet for DataProtection Process to be used by staff in various… Show more - Developed and implemented change of tenancy processes for customers.- Answered 40+ calls daily from customers, provided excellent customer serviceby resolving cases swiftly and providing accurate solutions to customer queries.- Worked with business partners to fully understand customer’s journey andimprove moving processes and relocating services.- Collaborated with Front Line Agents to develop training packet for DataProtection Process to be used by staff in various departments.- Strategized improved processes/policies and provided feedback to LineManager in order to more effectively align with business plan.- Identified and resolved system inefficiencies of billing system. Show less

Bristol, United Kingdom

Graphic Designer

London, United Kingdom

Multi-Award Winning Medical & Aesthetics ClinicFreelance Graphic Designer