I am an experienced Data Center services professional working with Co-location, Managed hosting and Cloud customers with an enormous passion for the information technology industry. I have spent lot of my life in customer service oriented fields. I understand customers are the lifeline of every organization therefore completely customer focused and have a proven track record of providing customer satisfaction before and after sales. I am able to identify issues in a fast and effective manner and always put in 100% and go beyond the call of duty to ensure all problems are solved or escalated where necessary.I have worked in cross-functional teams and have deployed Windows/Linux Servers in large data centre environment and covering multiple sites. I have demonstrated capacity to identify root causes and provided instant resolutions for complex problems. I am well versed in a variety of common operating systems, software applications, datacenter network infrastructure and hardware with a proven ability to master new tools and technologies quickly. Specialities: o More than 12+ years of experience within a large DC environment and consistently providing high quality customer service experience demonstrated by NPSo Background knowledge of basic networking concepts and troubleshooting of root causeo Familiarity with DC BMSI system along with power, UPS, Fire Safety System, HVAC as well as other Infrastructure in data centre environmento Proficiency and skilled in installing different cabinets fully populated with power and hardware equipment (Dell, HP, Supermicro including Blade Chassis, Cisco & Juniper switches, firewall, storage devices) with cabling (copper and fibre)o In depth knowledge of DC operations including incident and problem management, resolution and all other aspects of network operation centre support according to IT service management standard.o Demonstrated ability to lead a technical support team and manage multiple resources in a high-interrupt 24 x 7 environment.o Responsible for training of Datacenter engineers and acting as point of contact for escalationso Managing customer orders, projects from network and provisioning team.