•To serve as the lead point of contact for all customer account management matters.•Negotiate contracts and close agreements to maximize profits.•Developing trusted advisor relationships with key accounts and customers.•To ensure the timely and successful delivery of our services according to customer needs and objectives.•Clearly communicate with the Production Team & Update the Client on the Project status.•Develop new business with existing clients and identify areas of improvement to meet sales quotas.•Collaborating with Top Management to identify and grow opportunities within territory.

-Building and maintaining relationships with clients and key personnel.-Conducting business reviews to ensure clients are satisfied with their services.-Letting customers know about other services the company offers.-Attending meetings with clients to build relationships with existing accounts.-Achieving client relationship targets and KPI’s as set by the Head of Sales.-Escalating and resolving areas of concern as raised by clients.-Carrying out client satisfaction surveys and reviews.-Monitoring company performance against service level agreements and flagging potential issues.-Liaising with internal departments to ensure client needs are fulfilled effectively.

• Prepared digital store front (DSF) for B2B website to increase avenues of revenue generation• Fixed appointments with clients for the seminar to improve the attendance levels of events• Provided marketing strategies to the top management to drive business values• Collaborated with co-workers on ideas to improve and expand the business and improve market share• Interfaced with clients to seek their interest and availability to increase business