- Assisting in designing solutions for business demands for projects- Working with Scrum team to deliver backlog- Developing solutions and assist third party vendor by providing design- Assisting in architecting new systems or leverage off current systems- Assisting with production support on various escalated issues- Involved in road mapping, lifecycle management, and coordination changes- Managing the relationship between Suncor and application outsourcer for specific rack forward applications- Ensuring that all changes to the systems supported by operations meet functional requirements, system compliance and other specifications- Ensuring that transition to sustainment meets operational standard as far as supportability, training, and documentation- Supporting retail or wholesale applications on a 24/7 basis and ensure reliable operations and maximal uptime

- Designing and developing mobile and web applications- Collaborating with cross-functional teams to define, design, and ship new features- Writing clean, maintainable, and efficient code- Ensuring the performance, quality, and responsiveness of applications- Identifying and correcting bottlenecks and fixing bugs- Helping maintain code quality, organization, and automation- Mobile development frameworks such as Swift and Kotlin

- Assisted in developing/maturing the ServiceNow environment by providing best practices as well as solutions to ongoing challenges within the environment- Provided documentation and knowledge on how to maintain the current ServiceNow environment

- Collaborated with clients and the internal Thirdera team to capture and validate business requirements ensuring alignment with industry best practice approach- Developed responsive mobile and web applications in ServiceNow for clients and internal products based on site maps, wireframes, visual designs and captured requirements leveraging the following programming languages and tools: AngularJS, CSS3, HTML5, JavaScript, ReactJS and Twitter Bootstrap - Provided estimates, design documentation and input to test cases as required - Worked closely with the internal Thirdera team to mature our approach to software development and client engagement

- Utilised React-Native, Firebase, JavaScript, nodeJS, JSON, and Bash/Powershell to build a cross-platform application. - Designed a Wireframe/Prototype utilizing Adobe XD to create a foundation for the development of the Application.- Implemented a cross-platform solution utilizing several different API's. Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. - Utilizing version-control using Git source control

- Utilized JavaScript, NodeJS, JSON, Bash/PowerShell ,Go, MongoDB and React/React-Native to build a cross-platform application. - Implemented a cross-platform solution utilizing several different API's. Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. - Directing system testing and validation procedures. - Directing software programming and documentation development. - Consulting with departments or customers on project status and proposals. - Working with customers or departments on technical issues including software system design and maintenance. - Maximizing version-control using Git source control

- Utilized SAP to evaluate IT procurement documents and assessed current Service Level Agreements/Terms and Conditions to help the organization better understand the license restrictions in place. - Debugged and developed IT financial documentation utilizing VBA that assisted with the cost management of software within the organization. - Supervised the ServiceNow software licensing queue and assisted the business/technical support team with any software licensing related issues. - Utilized the SAM Module in ServiceNow to assess software license reconciliation. - Provided support with clarity to fellow employees and clients regarding daily technical difficulties that may have occurred in the workplace through ServiceNow. - Assisted in evaluating a request for new software requests by collaborating with Governance, Architecture, and Records Management with them in an efficient and effective manner. - Assisted with testing and improving the current ServiceNow SAM Module environment.- Created multiple reports utilizing ServiceNow to understand software usage as well as task completion time.- Utilized Enterprise Architect to assist in design corporate IT Infrastructure

- Assisted with incidents that occur at the IT Department with regards to the Mount Royal University ecosystem- Completed IT-related requests and tasks to minimize issues that occur for students and faculty

- Monitored calls to track and reroute calls to the appropriate incident, request, and problem process- - Utilized PowerShell to add, remove, and modify certain characteristics of user profiles in the Office 365 platform- Deployed freshly imaged computers on-site and/or remote using SCCM

- Assist with the Marketing and Communications and Outgoing Exchanged Business to Consumer synergy by acting as a bridge of information- Provide numerous bi-weekly campaigns for the Marketing and Communications portfolio in order to keep consistent promotion of the products throughout the campus- Research and decide on opportunities to campaign with high promoter scores to ensure that a standard of quality is maintained within the products

- Served customers food and beverages as efficiently as possible - Provided excellent customer service with the available resources present in the workplace