- Explain and demonstrate product capabilities as well as offer suggestions based on customers wants and needs- Exceeding targets regarding customer experience, sales and retention- Assist with the opening/closing of retail store- Proper cash handling- Engage in workshops, special events, and product demos- Support fellow agents when needed- Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes- Manager-On-Duty as of August 2023

Incorporated, leased, renovated, supplied, furnished, decorated, and currently run a vape store.Created marketing strategies to track existing and new customersDeveloped and maintain the website: Hookupsvapors.comManaged up to five employeesProcessed cash, debit and credit card transactions including rewards systemManage weekly vendor accounts, business expenses, and supply orders.Handle daily cash records, readings, bank deposits and bookkeepingExtensive knowledge is vape products and accessoriesCompleting store operation requirements by assigning employees and follow ups.Maintaining store staff by recruiting, training, coaching, and disciplining employees.Ensures availability of merchandise and services; maintaining inventories.Meeting Sales Goals with use of negotiation, motivation, and product knowledge.Formulates pricing policies by reviewing merchandising activities; determining needed sales promotion; authorizingclearance sales; studying trends.Maintaining stability and reputation of the store by complying with legal requirements.Protect employees and customers by providing a safe and clean store environment; daily cleaning scheduling.Identifying and targeting areas in which a business can improve operationMonitoring revenue margins

Maintain excellent customer service in a professional office environment.Contact customers through inbound and outbound calls via company provided leads and marketing resourcesAssess customer needs and financial situation and structure loan offers to help guide the customer to select the best loan product for themAccurately input borrower information for a complete loan application and continue to maintain an accurate borrower profile within the CRM &/or LOS throughout the loan transactionCollect borrower qualification documentation and review to verify that supporting documentation matches the application to ensure a complete loan submission to processingCommunicate clearly, frequently and effectively with borrowers to seamlessly guide them through the loan processPartner with customer relationship managers to resolve problems, qualification issues or conditions throughout production and fulfillment processOperate with a goal to meet and exceed customer expectationsOperate in a manner that promotes loan quality and compliance with lending lawsMaintain loan production and quality performance at or above required goalsExperienced in: Insellerate, Call Tracking Metrics, ADP, Byte Pro Enterprise, Empower

Incorporated, leased, renovated, supplied, furnished, decorated, and currently run a hookah lounge.Created marketing strategies to track existing and new customersDeveloped and maintain the website: Hookupshookah.comManaged up to four employeesCatered eventsProcessed cash, debit and credit card transactions including rewards systemManage weekly vendor accounts, business expenses, and supply orders.Handle daily cash records, readings, bank deposits and bookkeepingProviding excellent service to guests

Maintained a clean work environment; performed closing and opening dutiesPromoted the brand and offered positive customer serviceAssisted in food preparation and storageHelped train new employees of in using equipmentExplained local ingredient sources, the importance of sustainability, and product nutritional information with a focus on gluten-free and dairy-free foods.

Guest ServicesCashierHardlines SoftlinesElectronics (seasonally)Back Room