Facilitate, advise, and resolve complex issues on operational projects, such as planned preventive maintenance and corrective maintenance activities for the organization, and contribute to the preparation of service performance reports to ensure minimal impact or avoid disruption of business operations. Handles daily Network support services, Infrastructure services, Cyber Security compliance, and Integrated Operations in the Upstream environment. Manage, administer, and implement the planning and development of end- to- end Service Delivery for the organization through establishing a standardization technology and tools via a service management framework for the organization to ensure sustainability, service improvement plan, successful operational and project support services, integration, and compliance via continuous awareness and campaign to improve business processes exploit benefits and ensure the excellent customer experience.Provide recommendations and continuous implementation of the improvement initiatives to achieve improved user experience and adaptation in using new IT services and tools introduced in the environment. Facilitate the preparation of annual IT planning and budgeting exercises in line with the organization’s digital policies and guidelines for consolidation with the upstream budget, which maximizes returns on investments.Monitor Annual Budget utilization and engage relevant departments to ensure budget optimization is achieved.

Server Administration. user creation, managing domains, and auditing user permissions across platforms.Installing, configuring, and maintaining IT systems of the organization, including virtual subsystem and storage subsystem.Installing, configuring, and maintaining virtual desktops and Citrix applications and publications.Providing, securing, and maintaining users with mobile devices such as smartphones, tablets, and laptops (MDM).Maintaining security subsystems (endpoint) of the organization (antivirus agents, SIEM agents).Setting up new user profiles in Cisco Call Manager.WebADM Control Center and IAM Solution administration.IT procurement: evaluates and identifies the organization's and stakeholders' needs, and negotiates contracts, pricing, terms, and service level agreements.Manages assigned IT projects to ensure adherence to the project's budget, schedule, and scope. Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, and timelines.Facilitate and maintain relationships between the organization and vendors, negotiating contracts, creating standards for the vendors, and finding the best available vendors.IT Asset Management: controls, and protects the organization's IT assets.Overseeing the management and operation of the organization's computers and all associated technology and solutions. Apply agreed system changes to maintain reliability, performance, and security.Deploy new systems to existing design guidelines as required.Provide Technical support to local and international users.Experience with trading applications like Refinitiv Eikon, ICE, and Bloomberg.Supervise other technical support workers in the team.Develop, implement, and apply policies and procedures to ensure that all systems and processes meet organization standards and user requirements.

Overseeing the management and operation of the organization's computers and all associated technology and solutions. Level-1 support for exchange server. Office 365 and Azure support, maintenance, and administration (Account provisioning, migration, distribution group creation and license activation.) Apply agreed system changes as required to maintain reliability, performance and security.Deploy new systems to existing design guidelines as required.Proactively analyze service and system performance with a view to identifying possible faults before they impact service levels.Perform appropriate testing as required to ensure that new releases will be implemented smoothly and in accordance with ITIL change management practices.Acting as second-level hierarchic escalation personnel for service desk incidents related to infrastructure support in accordance with service level agreements (SLAs). Escalating incidents to the 3rd level.Plan and perform technology refresh according to the industry standards. Management of System Backup, Disaster Recovery, Virus Management & Detection.

Installs, configure, and deploy Windows AND Linux server and software, including operating systems, applications, and patches to support and maintain effective server operations. Expert in VMware environment from installation, configuration and maintenance. Contribute to the validation and enhancement of delivery/operations for IT infrastructure aligned to leading service management practices and procedures. Experience with servers in virtualized environments. Provides Activity Directory Management assistance to staff in managing user and computer accounts.Manages, deploys, configures, and maintains servers in a virtualized and traditional environment.Responsible for designing, developing, implementing, and supporting the CLOUD infrastructure, and limited local physical infrastructure. Focusing on analysing and implementing the infrastructure as code, in addition to monitoring its performance and status, reporting findings and recommendations to Cloud Manager. Configures systems for high availability including strategies for back-up and recovery, failover, load balancing, and full redundancy.Supports the directory services infrastructure, including server configuration and upgrades, group architecture, account maintenance, and authentication for authentication and network access.Design and implement all disaster recovery and business continuity plans for all IT systems in the organization, to protect Customer from any potential disasters that may arise.Transform the IT department from reactive (waiting for issues to happen before attending) to proactive (monitoring systems for failures, errors, and underlying problems).L1 & L2 Desktop Support