Abdul Rahiman Email & Phone Number

CERTIFICATIONS:● ServiceNow Certified Application Developer● ServiceNow Certified System Administrator● ServiceNow Certified Implementation Specialist – IT Service Management● ServiceNow Certified Implementation Specialist – Discovery● ServiceNow Certified Implementation Specialist – Application Portfolio Management● ServiceNow Micro-Certification – Virtual agentServiceNow Developer Experience: 7 YearsI am Experience in working with the workflows in ServiceNow for Service Catalog using workflow editor and flow designer.● Create Order Guides and record producers according to the client requirement.● Experience Business Rules, Client Scripts, UI Policies and UI Actions to customize the instance as per Business needs.● Performed End-to-End implementation of Service portal.● Familiarities working with transform maps, data sources and different transform scripts for data loads and management.● Implemented Virtual Agent for multiple clients.● Experience in working on a CSM module.● Worked on GRC module.● Customized Idea and Demand Management based on customer need.● Implemented the Integration between Microsoft Teams and ServiceNow with Using Virtual agent● Customized Employee center Portal as per customer need.● Worked on Email notifications, inbound email actions, scheduled jobs, and web services (Soap & REST messages) and configured the SLAs for various ITIL processes in ServiceNow.● Configure, customize, and maintain Incident Management & Problem Management applications to meet Business Requirements.● More than 6 years of hands-on Experience and better understanding of web programming languages such as JavaScript, XML, HTML, CSS, and Jelly.● Experience in creating the Custom Applications, Modules in Service Now as per the requirements.● Interacted with Stakeholders, Users, and Customers for gathering requirements to arrive at the design solution.

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  B. V. Bhoomaraddi College Of Engg. & Tech., Hubli

  Instrumentation Technology