• Be the voice of the customer: Collaborate closely with product managers to maintain strong connections with VVIPcustomers, providing the product team with valuable insights for product development and transformation.• Maximize product and service value: Engage deeply with customers to enhance the value and benefits they receivefrom our products.• Build trust and shape the future: Strive to establish a partnership with customers, creating a lifelong relationship thatmaximizes Customer Lifetime Value (CLV).• Operational excellence: Work with the operations team to ensure superior operational performance for customeractivities.• Cross-selling and up-selling: Develop customer strategies and roadmaps that align with our product portfolio,leveraging customer insights and strategies to enhance both customer and company goals.

• Lead 3 product managers and a development team, promoting collaboration and knowledge-sharing.• Establish governance and compliance standards with clear guidelines, processes, and decision-making structures.• Create a strategic roadmap for the product portfolio, optimizing resource allocation and prioritizing projects.• Identify risks and conduct ongoing risk assessments, developing mitigation plans for successful product lifecycles.• Oversee external vendor and partner relationships, ensuring they meet performance and compliance standards.• Present regular updates to the CEO and VPs on product portfolio status, highlighting achievements andchallenges.• Ensure high standards of reliability, quality, usability, and measurement throughout product development

• Aligned the product roadmap and lifecycle with business goals.• Led cross-functional teams through agile product development.• Gained deep knowledge of the market, competitors, customer needs, distribution channels, and companyofferings.• Used market trends, customer feedback, and competitor analysis for data-driven product strategy adjustments.• Managed the entire product lifecycle, ensuring success and profitability.• Analyzed financial metrics for budget allocation and revenue assessment.• Assessed promotional plans for consistency with product strategy and effective messaging

• Developed IoT systems with cross-functional teams, designing, developing, and implementing product features, development sprints, and use cases.• Tested and validated device specifications like CCTV and sensors.• Integrated various sensors into IoT platforms, ensuring data flow.• Diagnosed and resolved IoT hardware and software issues, improving system performance, reliability, andefficiency.• Designed end-to-end IoT solutions from a hardware perspective.