Abdulshafi Shaat Email & Phone Number

Raleigh, North Carolina, United States

Morrisville, North Carolina, United States

Farmville, North Carolina

• Provided support for customers and employees, while also documenting each issue in SAP• Evaluated all requests as well as escalated if necessary, to the proper department• Followed up with customers and employees regarding issue status and resolution• Documented resolution steps in SAP for future reference• Answered all incoming phone calls and emails to the helpdesk

Greenville, North Carolina, United States

Product Co-Owner for a team tasked to analyze and implement a system utilizing an agile-scrum methodology. The finished system was capable of tracking employee performance and vendor debits, which made the process of setting expectations and tackling costs easier for our client. My role involved grooming the product backlog, prioritizing the items by value and size, evaluating system completion during sprint reviews and assisting with system re-planning during the sprint retrospectives. I was also responsible for establishing the benefit of the new system with the client during the sprint reviews.

Greenville, North Carolina Area

• Present weekly networking opportunities to the General Assembly during general meetings.• Distribute monthly emails to members through our newsletter.• Present a monthly award as well as funding opportunities to the organization.• Update CEO Headquarters on “need to know” news. • Director of all external relations to the club.• Report monthly accomplishments to the MSoE (Report Card). • Stay in contact with all outside club relations including speakers and representatives of other organizations.

Cary, North Carolina, United States

• Routinely acquired, repaired, marketed and sold motorcycles along the East Coast• Used buyer/seller negotiation tactics to generate over $10,000 profit in a summer• Created a large network of suppliers to ensure Just-In-Time availability for customers• Researched profit margins on various machines

Goldsboro, North Carolina, United States

Planned, analyzed, and designed an information system for a restaurant based in Goldsboro, NC. The system we designed if implemented would benefit our client creating digital tracking of inventory, transactions, and customer orders.

Cary,Nc

• Continually achieved a $450,000 monthly sale rate while managing four service bays • Co-led the early-morning weekly meeting to reiterate weekly objectives• Optimized/Created schedules for ten employees on a weekly basis

Cary,Nc

• Performed tire balancing, tire changing and tire mounting

Atlanta,Ga

• Helped put together and present sponsorship opportunities to companies such as Coke, NBC and AutoZone• Coordinated all event attendees’ spots (300+) during set-up• Responsible for creating and implementing new social media tactics that resulted in triple the number of followers on Facebook• Tracked and managed customer conversion projects in Microsoft Project and informed the CEO accordingly

Bachelor Of Science In Business Administration, Management Information Systems, General

Associate’S Degree, Business Administration And Management, General

High School Diploma

Activities and Societies: Football Captain,Key Club,Science Olympiad