 Translate business requirements into technical architecture of the proposed solution taking advantage of out of box functionality minimizing required customization Designed CI orchestration activity layouts to automate CI processes across the ITSM spectrum from monitoring tools such as Solar winds to be able to create alerts and incidents into JIRA. Worked on Project Portfolio Management PPM module to view all the related projects and application Confidential the same time and track their progress by Gantt charts. Also worked on demands in the PPM module. Performed the task of using Discovery to load configuration information to CMDB. Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions. Configured ServiceNow discovery and orchestration. Performs integrations and process automation using ServiceNow Orchestration. Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping. Worked on Orchestration to automate the top and frequently used service requests. Integrated service watch with monitoring solutions. Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns. Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates. Installed and configured collectors, configured credentials and built service watch dashboards in Service watch. Performed a role of developer and implementer ServiceNow ITIL tool in project. Worked on Content Management System (CMS) and Self Service portal using Jelly Script and UI Macros. Assists in enforcement of development deadlines and schedules. Communicate project Status/Risks/Issues effectively with the team. Estimate Cost, Resource, and Time estimates for projects and enhancements. Contributes appropriately to conversations.

 Involved in the technical architecture and created the detail design.  Perform day to day administration of the Service-Now Tool Maintain business services and configuration item relationships in Service-Now tool.  Involved in workshops that include focus on ITOM, Service portal.  Customized the Project Portfolio Management (PPM). Develop and manage application code, user interface, and third-party integration components.  Worked on business requirements and technical specifications for ITSM platform.  Implementing ServiceNow Discovery and CMDB and integrating it with Change management.  Developed new service catalog items and fix bugs in incident, problem and change management.  Provided subject matter expertise, acted as technical product advocate and designed, developed and implemented ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.  Created a customized role with all the required access to the entire application for the admin of GRC. Configured Project Portfolio Management (PPM) Module and integrated with Salesforce to bring opportunities into ServiceNow. ServiceNow specialized in IT Service Management (ITSM), ITOM, and ITBM applications and provides forms-based workflow application development.  Performed mapping using ServiceNow Service Watch.  Developing and configuring Project Portfolio Management modules.  Integration with ADDM (Discovery Tool) into CMDB via CMDB Sync.  Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's. Experience with utilizing GRC tools to automate information security processes and reporting. Experience in user provisioning using ServiceNow Orchestration in Microsoft Active Directory. Provisioned the Amazon EC2 services using ServiceNow Orchestration. Experience in working with Scripted Web services, Script Includes, JavaScript and Jelly Scripting.

 Communicated with all divisions in the Finance Department and Modified the functioning of various applications which are already in use according to their requirement. Build the MID SERVER to pull the data from the external databases. Worked on the employee self-service portal where the external agencies can order the catalog items. Attended the meeting with State director and ServiceNow delegates on the presentation of Geneva. Scheduling SLA for Incident Management. Worked on Incident Management, Problem Management, Service Catalog, and Configuration Management and modified the notifications based on the requirement. Created the service catalog items and build appropriate work flows and captured the billing process for the catalog item which created reports based on monthly invoice. Worked on the Change management, modified the workflows of routine, comprehensive and emergency and build the appropriate approvals based on the change. Populated CMDB with configuration items (CI) using Discovery. Business requirements gathering, technical design, Test Plan Scripts, End user Training Process Documentation after Go-Live for Projects. Worked on design of interfaces using web services of external applications. Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing specifications provided by the client. Worked on Service Catalog, Configuration Management, Reporting, LDAP, MID Server, Inbound/Outbound emails and Discovery. Used ACL’s for controlling the security mechanism in Service Now and Setup the SLAs according to the business requirements. Developed and oversaw testing strategies to ensure rigorous testing and validation of ServiceNow implementation prior to production. Hands-on experience on Governance, Risk and Compliance application (GRC) Created a customized role with all the required access to the entire application for the admin of GRC.

 Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing. Implemented Incident, Problem, Change management and Service Catalog in Phase-1. Worked with Apache Jelly to create various kinds of UI pages and Macro templates. Configured workflows for requests, approval automation, alerts, and notifications. Worked on Incidents and Stories that require enhancement and maintained SLAs. Experience with Transform maps and different transform scripts for data load and management. Configuration of Email Notification and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests. Utilized Java Scripting in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes and to customize the instance as per Business needs. Managed Employee Self-Service portal (ESS). Analyzed and reported on Foundational Data Quality Analysis for existing data records populated for Cost Centers from source MDRs for Cost Center table in ServiceNow. Successfully Implemented Release Management Application from Greenfield to Production in ServiceNow. Designed the layout, CSS, dynamic content for the End User Self-Service Portal design. Responsible for building SCCM server. Performed integrations and process automation using ServiceNow Orchestration. Worked mostly on the Asset Manager Application designer as project was a new implementation. Customization included creation of page, screen, tab, Fields, Buttons Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by JavaScript.

 Involved in the review and analysis of the Functional Specifications, and Requirements Clarification Defects etc. Created user-friendly GUI interface and Web pages using HTML and CSS and JSP. Developed web components using MVC pattern under Struts framework. Used Web Services-WSDL and SOAP for getting credit card information from third party and used SAX and DOM XML parsers for data retrieval. Wrote JSPs, Servlets and deployed them on WebLogic Application server. Used JSP's HTML on front end, Servlets as Front Controllers and JavaScript for client-side validations. Wrote the Hibernate-mapping XML files to define java classes-database tables mapping. Developed the UI using JSP, HTML, CSS, AJAX and learned how to implement JQUERY, JSP and client & server validations using JavaScript. Used Java Messaging Services (JMS) for reliable and asynchronous exchange of valuable information such as payment status report. Developed JUnit test cases for all the developed modules. Used CVS for version control across common source code used by developers. Used XML Web Services using SOAP to transfer the amount to transfer application that is remote and global to different financial institutions. Developed Data Access Object (DAO) persistence layer using Hibernate. Supported the development of database schema and creation of database tables in DB2. Extensively used Eclipse for writing code. Used ANT scripts to build the application and deployed on BEA WebLogic application server 9.0. Involved in Unit Testing of the components using JUnit. Implemented MVC architecture by using Spring to send and receive the data from front-end to business layer. Designed, developed and maintained the data layer using JDBC and performed configuration of Java Application Framework. Responsible for analyzing, design and develop the solutions in Enhancements and Bug Fixing in the Project.