I am a Senior Operations and Expansion Manager with 10+ years of experience in high-growth tech startups across the GCC, specializing in market expansion, operations management, and strategic partnerships. After transitioning from sales to tech startup operations, I’ve led 0-1 journey initiatives, scaling operations and driving business development across sectors like Car Rentals, Ride-Hailing, Food Delivery, and B2C Marketplaces.In my current role at eZhire, one of the world’s first on-demand car rental apps, I launched operations across the GCC, establishing cloud dispatch centers, automating processes, and scaling the fleet. I also managed partnership operations with major banks, airlines, and other partners. I built and led a high-performing team, reduced fraud, mitigated business risks, and optimized revenue through P&L oversight. I also designed and launched a digital loyalty program, boosting customer retention and engagement.At Careem, I scaled ride-hailing in Abu Dhabi and Ajman, growing supply by 10x and improving key KPIs. In food delivery, I managed 3,000+ vendors, optimizing delivery times, cancellations, and growth through data-driven decisions.In both roles, I led cross-functional teams across MENA and Pakistan, driving operational improvements and building long-term, sustainable partnerships.Key Skills:Operations Management, Strategic Planning, Cross-functional Engagement, Project Management, Setting KPIs and OKRs, Partner Operations, Market Launch, Loyalty Programs, SQL, Data Studio, Tableau, Data VisualizationI thrive on scaling businesses, optimizing operations, and developing impactful strategies. Let’s connect to explore opportunities in market expansion, growth strategies, or partnerships.