• Gathering data from various sources, including databases, spreadsheets, and online systems.• Ensuring stored data are easily accessible to internal and external teams.• Responding to inquiries and requests for information from staff in a timely manner.• Ensuring data accuracy by removing duplicates, correcting errors, and standardizing formats.• Work closely with leadership teams to create data strategies that support data modeling.• Using statistical methods and tools to identify patterns, trends, and insights.• Drawing meaningful conclusions from data that inform business decisions.• Presenting findings visually through charts, graphs, and dashboards using tools using Excel and Power BI.• Translating data insights into actionable recommendations for stakeholders.• Maintaining confidentiality and data integrity by following company's best practices for data storage and handling.• Working with cross-functional teams such as marketing, finance, and product development to understand data needs and provide relevant analysis.• Participating in training programs to enhance skills and knowledge.

• Customer Inquiries and Issue Resolution.• Maintaining in-depth knowledge of the company's products or services.• Providing information to customers about product features, usage, and benets.• Reviewing and guiding customer through benet application form.• Receiving and forwarding benet applications for payment.• Collaborating with relevant departments to improve products or services based on customer input.• Collecting and documenting customer feedback.• Creating and maintain reports for walk-in customers, calls and email.• Informing customers about the latest updates• Keeping detailed records of customer interactions and transactions.• Documenting common customer issues and solutions for future reference.• Collaborating with other departments to nd solutions.• Escalating customer issues to appropriate department for resolution.• Ensuring that customer service interactions meet quality standards• Participating in training programs to enhance skills and knowledge.