• Process Improvement: Identified and defined opportunities for process enhancements, contributing to operational efficiency and effectiveness.• Network Security: Formulated network policies and authorization roles, adeptly safeguarding systems against unauthorized access. Configured and supported security tools such as firewalls and anti-virus software to maintain a secure digital environment.• Network Performance Monitoring: Diligently monitored network performance, ensuring optimal functionality and promptly addressing any issues that arose.• Compliance Monitoring: Conducted vigilant monitoring of employee activity to ensure adherence to company policies, fostering a compliant and ethical work environment.• Project Management: Took a lead role in project management, driving initiatives from conceptualization to successful realization. Conducted infrastructural assessments and inventory to facilitate informed decision-making.• Vendor Liaison: Collaborated with vendors and IT peers to effectively resolve technical challenges, contributing to the smooth operation of IT systems.• Technical Support Officer: Provided dedicated technical support for networks and systems across various institutions, including Old Mutual Network (LAN & Voice), Dobal Schools (LAN & WLAN), Lekki Free Trade Zone Camp and Warehouse (Surveillance), Police Academy Wudil, and CBN Project (Surveillance and Access Control).• Office 365 Deployment: Successfully deployed Office 365 Business Premium for Foursquare, VGC, optimizing collaboration and communication tools for enhanced productivity.• Network Lead and Authorization: Held the role of Lead Network and Authorization Administrator, overseeing network operations and authorizations within the organization.• Infrastructure Assessment: Led infrastructural assessments and inventory efforts, including those at National Assembly Abuja and Defense Headquarters, contributing to inform decision-making and strategic planning.

Installation, configuration and updates of different versions of operating systems such as windows, Linux as and when required.Coordinate with IT persons in other locations for any requirement/issues.Ensure that all LAN ports on network devices are working and active.Provide regular updates on ticket in ticketing pool.Identifying recurring problems and reporting the trends to management and recommending solutions or corrective procedures.Coordinate with suppliers/vendors for resolution of problems.Ensuring that hardening guidelines issued by the organization are adhered to.Maintaining inventory of all local IT hardware and software assets.Maintenance of Voice and data Network.Resolving outlook issues.Support staffs in various locations.Configuration of Ip phones.

Installing and configuring computer hardware, software and operating systemMonitoring and maintaining computer systems and networksTalking staffs through a series of actions either face to face or over the telephone to help set up systems or resolve issuesSetting up new users accounts and passwords and dealing with password issuesTroubleshooting systems and network problems and diagnosing and solving hardware or software faults

Taught JSS1 & 2 classes the rudiments of computer.Handled practical classes for the students in the computer lab. Oversaw the setting up projector, printer and new computer systems in the Computer Laboratory.Prepared some JSS3 students for their Junior School Certificate Examination mathematics {after school hours}.

Installation of Software programs on Work StationsMaintenance of Hardware and printer devices in order to prevent system failure.Ensures data security and integrity is maintained through the deployment of antivirus and spyware programs.Upgrading of the Bank’s software such as Globus and Reflections to the current versions.

Coupled computer systemsTyped and printed out documents.Maintenance of hardware devices.