Abraham Morales Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Resolve technical issues with POS systems to ensure seamless operations and minimize downtime.• Train and coach employees to develop workplace skills, including coffee mastery, customer engagement, and efficient workflow practices.• Identify process bottlenecks during peak hours; implement efficiency improvements, reducing drive-thru wait times by an average of 37 seconds per half-hour.• Enhance communication and problem-solving skills in a fast-paced setting, contributing to an increase in Starbucks Customer Connection scores.

Charlotte, North Carolina, United States

Developed a robotic process automation that streamlined tedious repetitive business practices using the Power Automate platform.• Developed backend organizational RPA’s that increased employee productivity by 36%• Implemented generative AI to decrease company-wide finance-related response routing• Troubleshot AI integration for a hackathon application and co-presented the solution to executives, demonstrating technical functionality and impact.

Orlando, Florida, United States

As a QE, my team and I developed a robotic automation process that would verify hardware quality through optical camera recognition coupled with deep learning training.• Assisted in day-to-day training and troubleshooting of image recognition for our Automatic Optical Verification system • Implemented concatenations to redundant code throughout the robotic arm programming• Decreased quality inspection time by 91% and labor costs by 33% respectively for each sub-assembly part

Lawrenceville, Georgia, United States

HoPe’s vision is to build communities for high school students to succeed, find their purpose and be world-class leaders. • Directed monthly teachings with mentees on relationship building, teamwork, resilience, and time management • Guided mentees to identify and execute educational and leadership goals• Facilitated students’ plans from high school to a post-graduate plan that would best suit their aspirations & circumstances

Lawrenceville, Georgia, United States

• Led a team of 10 members to ensure smooth daily operations and high customer satisfaction.• Identified and addressed technical issues in real-time to minimize downtime and improve service flow.• Managed conflict resolution and de-escalation of customer concerns to maintain positive experiences.• Consistently exceeded sales targets while maintaining a labor margin under 20%, contributing to year-over-year revenue growth.

Lawrenceville, Georgia, United States

• Managed the daily processes of a CFA franchise• Implemented & optimized the Chick-fil-A app experience• Analyzed store data to ensure operations met labor & guest needs

Lawrenceville, Georgia, United States

Through provided curriculums, the team-based internship created an environment that would oversee the tutoring and mentoring of middle school students in the learning of the engineering design process and completing the First Lego League (FLL) challenge. • Develop presentations on how to present in a professional environment in accordance with FLL standards • Explain the engineering design process and how it relates to the current year's challenge • Set a timeline towards completion of the FLL challenge in accordance with local & state competitions

Computer Engineering, Robotics, Third Year

High School Diploma