Abe Omaits Email & Phone Number

Austin, Texas, United States

• Create and implement future efficiencies within Operations Department• Investigate critical or persistent issues and recommend policy solutions• Ensure enhanced customer experience at all levels of interaction• Initiate and oversee clear communication between multiple departments• Manage movement of resources to best address current business needs

• Oversaw daily operations of 13 stores focusing on augmenting profitability and customer experience• Suggested and implemented significant procedural change which led to large-scale waste reduction• Implemented new leadership at multiple levels, including developing and coaching 10 managers • Enhanced staff strength through empathetic leadership, supporting and developing over 150 employees• Contributed to companywide marketplace strategy

Austin, Texas, United States

• Managed annual sales of $1.5M at highest grossing location in Austin, second highest company wide • Recognized for Leadership Award (2017) and Rookie of the Year (2016) and nominated for Operator of the Year (2017, 2018, 2019) • Designed and implemented delivery routing system to maximize operational organization and efficiency• Maintained a high EBITDA and an EPO below 0.40% (Errors as a Percentage of Orders)• Oversaw hiring, scheduling, and administrative management of 35 active employees • Successfully implemented comprehensive scheduling process adhering to difficult labor quotas without negatively affecting employees• Co-coordinated large-scale outreach with corporate, community, and campus events; weddings and ceremonies; University of Texas football and basketball games; charity donations; etc.• Projected usage rate and oversaw preparatory supply procurement

Austin, Texas, United States

• Increased operational efficiency through specific delegation and training• Assisted General or Assistant Manager in identifying operational pain points and alleviating them• Clearly, effectively communicated between front-of-house and back-of-house to meet and exceed customer expectations daily

• Maintained a functional TV and Radio signal through intermittent data readings• Ensured full adherence to FCC standards• Collected commercial log data for finance and sales departments• Operated switchboard during broadcasts making swift decisions and troubleshooting when necessary • Operated camera and replay equipment for local sports broadcasts

Bachelor'S Degree, Electronic Media & Film, Creative Writing

Certificate, Full-Stack Software Development Bootcamp

Learned HTML and CSS fundamentals before progressing through the MERN stack. Introduction to several relevant technologies in software.