Abraham Chang Email & Phone Number

Burbank, California, United States

• Manage workflows to create, run quality checks, and deliver audio, video, and localized assets to streaming services on behalf of Disney
• Act as main point of contact between client (Disney) and internal teams
• Projects completed include: Star Wars: Young Jedi Adventures Doctor Who (2024) Rye Lane The Good Mothers

Irvine, California, United States

• Assess team member performance, workload, and skill set in order to allocate resources to new clients and projects
• Correspond with clients, key stakeholders, and other internal departments to ensure a quality product is delivered within set timelines
• Analyze LOE data using the Harvest platform to delegate work to direct reports
• Supply cross-functional teams with feedback from OEMs, and create a clear plan for response, revisions, and resubmissions
• Collaborate with global counterparts to assess and standardize global processes for all accounts in the NAAP region.
• Create and organize training documents using Confluence

Irvine, California

• Manage new projects, evaluate the client and the system(s), and train relevant parties to onboard new accounts
• Create and manage process documentation for quality assurance methodology
• Analyze issues and update processes to eliminate reoccurring issues
• Construct new hire training documentation
• Build and conduct interdepartmental Microsoft Excel tutorials covering various data manipulation strategies

Irvine, California

• Managing and uploading metadata using online tools and general content management using Microsoft Office applications (Excel grid manipulation and formatting, OneDrive file sharing)
• Manage monthly content update on a tier 1 airline account that includes 13 configurations across 5 systems
• Investigate issues that arise during media QA testing and formulate preventative measures

Seattle, WA

Bellevue, WA

• Created and executed curriculum for group chess lessons to elementary school students, classes ranging from 4-60 students.
• Worked with parents to schedule classes and talk about children’s progress.
• Managed Summer camps (created rosters, regulated daily schedule, planned and led weekly staff debriefing, responsible for disciplinary issues, organized daily camp activities)

Yakima, WA

- Taught Tennis lessons to juniors as well as the beginning classes for adults. In charge of teaching groups ranging from 2-10 people.- Strung tennis rackets for club members.