Abeer Ali

Abeer Ali Email and Phone Number

Senior Technical and Customer Support Engineer @ Insight Global
United States
Abeer Ali's Location
Bellevue, Washington, United States, United States
Abeer Ali's Contact Details

Abeer Ali work email

Abeer Ali personal email

n/a
About Abeer Ali

Experienced Software Engineer with a demonstrated history of working in computer software industry. Skilled in Cloud Storage, Management, Teamwork, and Leadership. Strong quality assurance professional with a Bachelor of Science - BS, Minor in Mathematics focused in Computer Science from University of Houston.

Abeer Ali's Current Company Details
Insight Global

Insight Global

View
Senior Technical and Customer Support Engineer
United States
Employees:
15494
Abeer Ali Work Experience Details
  • Insight Global
    Senior Technical And Customer Support Engineer
    Insight Global
    United States
  • Mindtree
    Software Engineer
    Mindtree Jun 2019 - Present
    Bellevue, Washington, United States
    • Isolate issues by collecting relevant facts. Analyze and research, utilizing diagnostic tools and back-end logs.• Deliver steps for Azure resource deployments using Azure Portal, PowerShell Script and Azure CLI, from support end.• Dive deep into service interdependencies and region-specific configurations to find the root of client issues when utilizing/access new features.• Identify the product bugs that drive various issues in process flow of client and reach out to product… Show more • Isolate issues by collecting relevant facts. Analyze and research, utilizing diagnostic tools and back-end logs.• Deliver steps for Azure resource deployments using Azure Portal, PowerShell Script and Azure CLI, from support end.• Dive deep into service interdependencies and region-specific configurations to find the root of client issues when utilizing/access new features.• Identify the product bugs that drive various issues in process flow of client and reach out to product group via internal available channel on issue fix and forward feedback from clients.• Manage multiple complex technical issues simultaneously and escalate via internal channels to unblock clients production environments on priority.• Participate actively during team meetings and reach out to other team members and drive Cross-team engagement/collaboration.• Communicate solutions to clients of varying technical abilities in a professional manner.• Identify bottlenecks and guide customers to achieve business workflows by setting right expectations and workflows.• Advise clients on how to gain additional value from various products.• Document technical work and approach taken to resolve the client issue and ensure progression of cases in the right direction.• Mentor new team members by sharing knowledge and assisting in troubleshooting.• Collaborate closely with engineering and operation teams, and other CTS engineers.• Resolving the problems and isolating the root cause for the issues and documenting guides accordingly.• Collaborate with the various Azure PaaS Services teams like Storage, Service Bus, Azure Cloud Services Event Hub, Blob Storage, Azure Data Factory, HD Insight, Power BI, SQL database, Table Storage, Service bus Queue, etc. Show less

Abeer Ali Education Details

Frequently Asked Questions about Abeer Ali

What company does Abeer Ali work for?

Abeer Ali works for Insight Global

What is Abeer Ali's role at the current company?

Abeer Ali's current role is Senior Technical and Customer Support Engineer.

What is Abeer Ali's email address?

Abeer Ali's email address is ab****@****ree.com

What schools did Abeer Ali attend?

Abeer Ali attended University Of Houston.

Who are Abeer Ali's colleagues?

Abeer Ali's colleagues are Kelly Mchugh, Cassandra Kraft, David Smith, Kenneth Wardlaw, Eric Traini, Jose Gutierrez, Lisa Manfra Rn.

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