Abeer Ali Email and Phone Number

• Isolate issues by collecting relevant facts. Analyze and research, utilizing diagnostic tools and back-end logs.• Deliver steps for Azure resource deployments using Azure Portal, PowerShell Script and Azure CLI, from support end.• Dive deep into service interdependencies and region-specific configurations to find the root of client issues when utilizing/access new features.• Identify the product bugs that drive various issues in process flow of client and reach out to product… Show more • Isolate issues by collecting relevant facts. Analyze and research, utilizing diagnostic tools and back-end logs.• Deliver steps for Azure resource deployments using Azure Portal, PowerShell Script and Azure CLI, from support end.• Dive deep into service interdependencies and region-specific configurations to find the root of client issues when utilizing/access new features.• Identify the product bugs that drive various issues in process flow of client and reach out to product group via internal available channel on issue fix and forward feedback from clients.• Manage multiple complex technical issues simultaneously and escalate via internal channels to unblock clients production environments on priority.• Participate actively during team meetings and reach out to other team members and drive Cross-team engagement/collaboration.• Communicate solutions to clients of varying technical abilities in a professional manner.• Identify bottlenecks and guide customers to achieve business workflows by setting right expectations and workflows.• Advise clients on how to gain additional value from various products.• Document technical work and approach taken to resolve the client issue and ensure progression of cases in the right direction.• Mentor new team members by sharing knowledge and assisting in troubleshooting.• Collaborate closely with engineering and operation teams, and other CTS engineers.• Resolving the problems and isolating the root cause for the issues and documenting guides accordingly.• Collaborate with the various Azure PaaS Services teams like Storage, Service Bus, Azure Cloud Services Event Hub, Blob Storage, Azure Data Factory, HD Insight, Power BI, SQL database, Table Storage, Service bus Queue, etc. Show less