Professional, enthusiastic, and self-motivated Spanish language interpreter. Interested in working with immigrant communities. I find fulfillment in helping people and community bridge the cultural and language gap. I am also constantly seeking new knowledge, which I accomplish by routinely researching vocabulary for upcoming assignments.

Provide Epic Revenue Application configuration for Prelude/Registration, Cadence/Scheduling, Referrals/Prior Auths, and Grand Central. Serve as a bridge between operational owners and the EHR Support team by participating in the design, implementation, and testing of Epic and other software build. Identify streamlined workflow opportunities including automations, document associated workflows/procedures, provide application configuration, and workflow support.• Research Epic and other software upgrades to understand impact to current workflow• Provide gap analysis and recommendations to support business needs including defining business, functional and interface requirements• Serve as a subject matter expert of one’s designated focus areas for Epic and other related software• Execute designated software build in partnership with relevant business areas and associated testing for business needs such as software updates, break/fixes• Remain current on Epic and other software• Serve as primary support contact for operational areas related to Epic application(s) • Determine operation objectives by studying business functions and gathering information• Match the operational needs of the business area to the functional capabilities of the EHR application• Identify/resolve issues and implement best practice workflow• Facilitate the ticket prioritization process following the organizational standard• Coordinate communications between EHR support team and revenue cycle operational owners• Provide assistance in determining appropriate and most efficient software utilization and/or workflow design • Participate in end-user testing using the various end-user logins for each of the workflows • Lead operational integrated testing of software changes to ensure the design objectives are met and workflow remains optimized• Facilitate standing meetings with operational partners to address any workflow/system issues• Perform other duties as assigned

• Provide application configuration and work flow support in registration and scheduling. Serve as a bridge between the operational owners and the E.H.R. support team, participating in design, implementation and testing to ensure business needs are met.• Serve as primary support contact for operational area regarding all questions and issues related to Epic applications Cadence and Prelude.• Determine operation objectives by studying business functions, gathering information and evaluating business outcomes.• Match the operational needs of the business area to the functional capabilities of the E.H.R. application.• Assist with workflow development, training coordination, conversion activities and necessary documentation.• Coordinate communications between E.H.R. support team and revenue cycle operational owners.• Provide assistance in determining appropriate and most efficient software utilization and/or workflow design.• Participate in end-user testing prior to operational testing; leads operational integrated testing of any software changes to ensure the design objectives are met and workflow remains optimized. • Stay current on Epic functionality in Cadence and Prelude applications. Research upgrades to understand impact to current workflow; provide gap analysis and make recommendations to support business needs.• Facilitate standing meetings with operational partners to address any workflow/system issues; identify solutions and implement action plans to ensure resolution of issues.• Lead key projects either alone or with with Revenue Cycle Project Management support. Define project requirements including: project milestones, phases and project team members. Monitor project progress and provide project updates to stakeholders. • Develop and document internal procedures that will be used in conjunction with Epic application(s).• Follow standard work for tracking/updating ticket submission(s).

The Revenue Cycle Education and Quality Data Specialist provides support to PAS management by utilizing knowledge of software, specifically MS Excel and MS Access, to manage and analyze data. This includes collecting data, creating and maintaining a variety of reports and databases that are updated on a daily, weekly, monthly, quarterly, and annual basis. Analyzes results and presents result and recommendation to management. RESPONSIBILITIES• Collect data from a variety of sources to update reports on a daily, weekly, monthly and quarterly basis.• Create and manage ongoing MS Access databases.• Provide technical support, training, and guidance to application end-users.• Manipulate and analyze data retrieved from databases and other sources using MS Access and MS ExceL.• Interpret data results and test for validity.• Summarize results creating graphical and tabular data presentations.• Present analyses of data projects, explaining trends and areas of opportunity to management.• Keep PAS agent and Nurse tools up-to-date.• Other administrative duties as assigned.

•Assist and/or support management with coaching and training Patient Access Services (PAS) staff.•Assist management in addressing staffing accountabilities. •Monitor competency of staff in the area of assigned discipline.•Monitor call levels and PAS staff schedules to ensure service level agreements are met. •Assume a key team player role with other PAS teams, exchanging information, receiving and delegating tasks as appropriate to the team to meet goals. •Accept escalated Supervisor/Manager calls from patients, physicians and clinic staff and resolve the problem. •Respond to requests for information and support services from other clinics and/or departments as requested.•Participate fully in department quality and improvement initiatives. •Maintain flexibility in work schedules to meet business needs including overtime.

SergeantDecember, 2015 - August, 2017Specialist August, 2011 - November, 2015•Honorable discharge.•Operate all wheel vehicles and equipment over varied terrain and roadways.•Manage load, unload, and safety of personnel being transported.•Oversee and check proper loading and unloading of cargo on vehicles and trailers.•Employ convoy defense techniques.•Identify, correct or report all vehicle deficiencies.•Prepare vehicle for movement/shipment by air, rail or vessel.

•Telephone individuals, identify respondents, and conduct interviews using computer software and/or pencil and paper surveys.

•Research medical or legal terminology to prepare for assignments.•Call patients/clients to confirm appointments.•Travel to hospitals, clinics, law offices, and private residences.•Convert a thought or expression into an expression with a comparable meaning in Spanish/English in “real time.”•Convey every semantic element (tone and register) and every intention and feeling of the message that the source-language speaker is directing to target-language recipients.

•Deliver individual lessons focused on the student’s interests, needs, and unique learning strengths. •Integrate the use of multimedia resources to enhance the student’s learning.•Check student records to ensure that they accurately reflect the student’s language level.•Evaluate my strengths and areas for growth on a regular basis with my supervisor’s help.

•Identified Spanish-language electronic resources for the Campus Center’s website. •Answered drop-in, telephone, and e-mail questions for the LGBTQ community. •Collaborated with university faculty to develop programing that addressed intersecting identities and encouraged dialogue between different campus communities.•Conceived, developed, and facilitated group discussions on LGBTQ issues. •Improved library services by working with experienced librarians throughout campus to develop specialized programming for LGBTQ issues.•Designed “Topic-of-the-Month” displays to highlight LGBTQ material. •Vetted LGBTQ websites to ensure that they were consistent with the organization’s goals.•Wrote grants for material acquisitions and programming.•Participated in several collection development projects.Used Voyager to: •Import MARC records of books and audiovisual material from OCLC Connexion. •Massage MARC fields for unique in-house classification system for audiovisual material.•Make surrogate records accessible via the University’s OPAC.•For the purpose of circulating library material.•Check circulation statistics for collection development purposes.•Access Inter-Library Loan (ILL) requests.•Create and print call numbers based on Library of Congress classification.•Apply access points, such as subject headings, using the Library of Congress Subject Headings (LCSH).•Used AACR 2rev. rules to properly complete MARC fields for library material that required original cataloging.

•Worked with various local and federal government documents and online databases.•Learned government documents classification system.•Gained experience working with online genealogical databases. •Answered reference questions.

•Used home-grown system to catalog electronic resources. •Identified and reviewed educational online websites to assess quality.•Added educational online resources to digital repository.•Maintained digital repository. •Viewed and wrote summaries for educational online videos. •Attended annual conference to disseminate information about the organization.

•Receive customer requests for services.•Respond to customer requests promptly to ensure they are satisfied.•Communicate feedback and progress to management.•Ensure that all areas of student dormitories are clean and organized.

•Receive customer requests for services.•Respond to customer requests promptly to ensure they are satisfied.•Communicate feedback and progress to management.•Ensure that all areas of student dormitories are clean and organized.

•Instructed students on the proper pronunciation, spelling, and use of Spanish vocabulary. •Assisted instructor in developing class agenda.•Executed teacher’s written instructions and instructed class in her absence. •Clarified exam questions and guided students who needed assistance. •Graded homework, class assignments and exams.