Abel Saenz Email & Phone Number

San Antonio, Texas, United States

New Braunfels, Texas, United States

• Accurately entered data within various computer software programs using appropriate quality control methods.• Assisted and maintained inventory of the underground electrical distribution contract.• Dispatched high volume of electronically transmitted service work. • Created the Standard Operating Procedures (SOP) for this position.

New Braunfels, Texas, United States

• Documented and monitored information related to transportation by verifying the accuracy of computer data, reports, and forms.• Created and updated Microsoft Excel spreadsheets; utilized computer systems to create/build loads; assisted drivers with bills of lading.• Coordinated transportation operations by collaborating with managers, co-workers, carriers, and stores; tracked performance; prepared, reviewed and analyzed computer generated reports.• Demonstrated conflict management by answering and responding to store, vendor and driver calls, claims, and returns by identifying and providing appropriate responses.• Determined and recommended ways to address improvement in the training of new employees by drafting a new hire checklist. The checklist was approved by HR and management and added to the onboarding process.

• Supported multiple departments in the Threats Intelligence Center (Center 5600) consisting of three managers and a total staff of over 60.• Coordinated domestic and foreign travel arrangements, including airfare, lodging, and transportation for managers and staff.• Assisted with the management of more than 40+ cybersecurity interns during the summer and 20+ year-round cybersecurity interns; supported the logistics of onboarding and separating these interns, in addition to scheduling training, shipping/receiving computer equipment, and managing property. • Supported instituted activities such as recruiting, hiring, and interviewing interns, collecting project proposals, matching interns to projects, converting interns to year-round status, submitting virtual work agreements, and collecting feedback on interns and project leads.• Provided troubleshooting assistance with connectivity issues, operating systems issues, or hardware maintenance.• Reviewed timesheets, employee vouchers and other documents for accuracy prior to manager approval.• Maintained sections of the organization’s Microsoft SharePoint sites, creating and revising copy as needed. Ensured information was current, accurate and complete.• Assisted with purchase orders, verified invoices, and responsible for monthly reconciliation of purchases made with procurement card, government charge card.• Maintained a Department of Energy (DOE) “Q” clearance.• Responsible for the filing and maintenance of classified or sensitive documents and records as the alternate Classified Administration Specialist for the organization’s classified workstation.• Created SOP for the remote onboarding process for the summer interns of the Center for Cyber Defenders (CCD) during the 2020 pandemic. The SOP provided details on how to prepare computer equipment for remote access prior to shipping; provided a separate set of instructions for the interns to follow to gain remote access for the first time.

● Managed Denver’s satellite field office located in Albuquerque, New Mexico and provided a variety of technical and administrative support services for a staff of eight bank examiners.● Maintained and administered access to the field office’s SharePoint site, creating and revising copy as needed. Ensured information was current, accurate and complete.● Communicated and coordinated with bankers on any special information requests. ● Managed the workflow for the office by prioritizing tasks and establishing standard operating procedures.● Used various types of computer software and automated systems to create, edit, and print a variety of correspondence, spreadsheets, graphic presentations, and reports including Reports of Examination. Ensured proper format, spelling, grammar, punctuation, and compliance with agency policies and procedures.● Maintained and executed authority for procurement of micro-purchases.● Provided instruction and training for automated systems, such as Expense Reports Online, automated time attendance, Community Reinvestment Act Wizard, and online travel application.

• Served in a variety of billets and repeatedly promoted during a 20-year career with the USMC, culminating in the responsibility for coordinating all administrative office functions and supervising teams ranging from 4 to 100 administrative specialists.• Assisted as a network administrator for a Banyan VINES network operating system before modern networks rendered it obsolete. • Served as a Canvassing Recruiter and screened over 200 potential applicants to determine eligibility to enlist and processed hiring-related paperwork.• Served as a Casualty Assistance Calls Officer for three members killed in the line of duty; provided immediate casualty assistance to families with compassion, dignity, and honor; assisted families during difficult times and ensured they received benefits and entitlements; facilitated the delivery of command investigations to provide closure.• Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Resolved customer complaints or answered customers' questions regarding policies and procedures.• Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.• Demonstrated exceptional training, leadership, and flexibility in a variety of settings to include the fluid environment of combat.• Processed, verified, and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.• Optimized administrative computer processes and achieved a command effective rating of 98.26 percent on a final evaluation related to the administration of pay and allowances for regular and reserve component Marines, far surpassing the Marine Corps goal of 96 percent.• Maintained a Department of Defense (DOD) Top Secret clearance.

Computer User Support Specialist (Cuss) Program

PeopleCert ITIL 4 Foundations, CompTIA A+ (1101 & 1102), Security+ (601 CML), Network+ (008 CML) ACI Learning Technical Training is.

Bachelor Of Applied Science - Basc, Social Sciences