Abel Flórez Email & Phone Number

Madrid, Es

Remote

In my role at CloudBees as Customer Success Manager, I am tasked with contributing in the building of the Customer Success division from the ground up. This includes developing and implementing all necessary processes and procedures to ensure a seamless and effective customer experience. I am dedicated to driving customer satisfaction and success, providing leadership and support to ensure high performance and alignment with organizational goals. Additionally, I guide a diverse range of clients, from mid-sized companies to Fortune 500 corporations, on their journey to success with our solutions. This involves crafting strategic plans, addressing unique client needs, and fostering strong, long-term relationships to help them achieve their business objectives and maximize the value they derive from our products.

Remote

As a Technical Account Manager in the Customer Success department at Redis, I was responsible for managing a diverse portfolio of accounts to ensure strong and effective relationships with our software. My role involved addressing and resolving support issues, overseeing subscription management across multiple cloud providers, and conducting Quarterly Business Reviews to evaluate performance and identify opportunities for improvement. I also maintained a deep understanding of the latest developments in Redis technology, which allowed me to provide proactive guidance and tailored recommendations to clients. By closely collaborating with customers and internal teams, I ensured that clients received maximum value from our solutions and supported their ongoing success with our products.

Remote

As the Coordinator of Technical Account Managers for major MySQL customers, I led a team of Technical Account Managers while serving as the primary liaison between these high-value clients and MySQL. My role involved advising on architectural designs, configurations, best practices, and problem-solving. I acted as the Single Point of Contact for customers, coordinating with various MySQL departments, with a special focus on the Support Organization to manage, prioritize, and escalate support tickets. I also facilitated communication between customers and MySQL Development teams to ensure customer feedback was effectively integrated into the final MySQL code. Additionally, I supported the Sales Organization by serving as a presales technical advisor, preparing and delivering workshops and presentations.

As the Business Intelligence Team Leader at ISDEFE, I led the design and development of data warehouses, dashboards, and reporting systems for both international clients such as NATO and IATA, and national clients including the Spanish Army and AENA. I managed a team responsible for delivering complex business intelligence solutions, overseeing all phases of project planning and execution to ensure high-quality outcomes and timely delivery. My role involved collaborating closely with clients to understand their specific needs, providing strategic insights, and aligning project deliverables with their objectives. Additionally, I coordinated with cross-functional teams to integrate data from various sources, creating user-friendly dashboards and comprehensive reports that enhanced decision-making and operational efficiency.

Madrid Y Alrededores, España

At Accenture, I was entrusted with leading a team of 24 professionals, guiding them in delivering high-quality business intelligence solutions while also serving as the Product Champion for Cognos. In this role, I became the global reference for the Cognos product suite within Accenture, ensuring that best practices and innovative solutions were consistently applied across various projects.In addition to overseeing the project for major Insurance company, where I managed the end-to-end delivery of critical data solutions, I also took on the role of presales consultant for a diverse range of clients. My responsibilities included engaging with prospective clients to understand their specific needs, developing customized solutions that addressed their unique challenges, and providing strategic insights to support their decision-making processes. This involved preparing and delivering presentations, conducting workshops, and offering expert advice to help clients optimize their use of business intelligence tools and technologies. My role required a deep understanding of both the technical aspects of business intelligence and the strategic needs of clients, ensuring that the solutions provided were not only effective but also aligned with their long-term goals.

Madrid Y Alrededores, España

As a Senior Business Intelligence Consultant, I specialize in designing and implementing sophisticated data solutions for large and high-profile clients. My role involves developing robust data warehouse architectures, creating interactive dashboards, and crafting comprehensive reporting systems to address complex business needs. I collaborate closely with clients to understand their requirements and translate them into actionable insights through advanced data modeling and analytics. My expertise in business intelligence tools and technologies enables me to effectively tackle client challenges, optimize data processes, and deliver impactful results. Additionally, I communicate complex technical concepts to non-technical stakeholders to ensure clear understanding and alignment with project goals.

In the initial stages of my career, while dealing with the complexities of the millennium bug, I embarked on a path in software development. My journey began with programming languages like C and Pascal, where I engaged in a variety of projects for different clients, steadily enhancing my expertise. This era represented my first exposure to Business Intelligence and its related technologies.