Abel Flórez Email & Phone Number

Madrid, ES

Remote

In my role at CloudBees as Customer Success Manager, I am tasked with contributing in the building of the Customer Success division from the ground up. This includes developing and implementing all necessary processes and procedures to ensure a seamless and effective customer experience. I am dedicated to driving customer satisfaction and success.

Remote

As a Technical Account Manager in the Customer Success department at Redis, I was responsible for managing a diverse portfolio of accounts to ensure strong and effective relationships with our software. My role involved addressing and resolving support issues, overseeing subscription management across multiple cloud providers, and conducting Quarterly.

Remote

As the Coordinator of Technical Account Managers for major MySQL customers, I led a team of Technical Account Managers while serving as the primary liaison between these high-value clients and MySQL. My role involved advising on architectural designs, configurations, best practices, and problem-solving. I acted as the Single Point of Contact for customers.

As the Business Intelligence Team Leader at ISDEFE, I led the design and development of data warehouses, dashboards, and reporting systems for both international clients such as NATO and IATA, and national clients including the Spanish Army and AENA. I managed a team responsible for delivering complex business intelligence solutions, overseeing all phases.

Madrid Y Alrededores, España

At Accenture, I was entrusted with leading a team of 24 professionals, guiding them in delivering high-quality business intelligence solutions while also serving as the Product Champion for Cognos. In this role, I became the global reference for the Cognos product suite within Accenture, ensuring that best practices and innovative solutions were.

Madrid Y Alrededores, España

As a Senior Business Intelligence Consultant, I specialize in designing and implementing sophisticated data solutions for large and high-profile clients. My role involves developing robust data warehouse architectures, creating interactive dashboards, and crafting comprehensive reporting systems to address complex business needs. I collaborate closely with.

In the initial stages of my career, while dealing with the complexities of the millennium bug, I embarked on a path in software development. My journey began with programming languages like C and Pascal, where I engaged in a variety of projects for different clients, steadily enhancing my expertise. This era represented my first exposure to Business.