Abel Stephen Email & Phone Number

Sunnyvale, Ca, Us

Somerset, New Jersey, Us

Contracted to client LinkedIn

Mumbai, Maharashtra, In

Sought by clients across multiple industries to be a strategic business partner and deliver powerful enterprise solutions to transform businesses, increase their capabilities, and significantly improve operational performance. Three of the major engagements I led included:(1) Principal Program Manager – Customer Service Re-Platform (CSRP) / Southern California Edison Drove the completion of the 3+ year CSRP infrastructure transformation, with the project being delivered on-time, even with $3MM in additional, unplanned work. The program went live in April 2021 and continues to impact 5MM+ customers and 4,500+ employees. Personally innovated “TRAC”, a dynamic, new, hybrid-Agile tool/methodology to significantly increase wins for high-value program offerings and slash escalations from two per week to under one per month. (2) Principal Program Manager – Content Management Program (ECM) / Southern California Edison Leveraging “TRAC”, secured a win for the new ECM Program, a $1.5MM, change management project. I directed a matrix'd Program team of 20+ that implemented OneDrive, SharePoint, and other solutions to transform ECM capabilities. (3) Principal Lead - Strategy Mapping & Execution / Bank of America Led a 12+ Global Information Security personnel to resolve a complex Risk Identified Audit Issue related to Global Information Security Exception Management across a series of departments. Key contributions, included the development of a novel approach to identify hidden functional business unit relationships and project scope requirements.Drafted/executed the strategy and project roadmap involving three Remediation phases covering Exception Management Systems, policies, and more,to drive performance and delivery.Presented a gap-free documentation of Bank of America requirements across the full breadth of the initiative and adeptly negotiated the final approved document outlining the three remediation actions for audit submission.

Los Angeles, Ca, Us

Designed operations strategy to anticipate and address turn-around needs:• Aggressively base-lined the business through a decision framework, organizing from tasks all the way to strategic investments. Then successfully planned the reduction of this overall workload by 52% by the 3rd year. This strategic foresight enabled the organization to smoothly scale workload in proportion to multi-year resource attrition, simultaneously increasing revenue per employee.• Created an Enterprise Project Management Office that included global satellite ‘offices’ via highly motivated, self-correcting, matrix’d teams. This effectively eliminated executive management dependencies on silo’d institutional knowledge and relationships.• Personally innovated statistical tools & methods relevant to the industry and in context of turn-around, to continuously refine core-business focus through data-driven learnings.• Launched an inaugural Management By Objective (MBO) employee compensation/bonus Program tying performance to goals of Program Owners.

Orange, California, Us

Hired specifically to “re-constitute the PMO”:• Created Vision, Mission and Strategy Map specifically for the PMO within the first 30 days and succeeded in obtaining full budget approval• Built PMO capacity by systematically identifying operational needs for specialized project management skills and then hired accordingly for industry, IT, finance and analytical experience/skillsets• Built PMO capabilities by setting & enforcing minimum requirements for certification/credentialing and by standardizing project management process/protocols• Built PMO culture by moving staff away from command-and-control to matrixed teams that could interface across different business units• Saved the organization $500K in consultant/vendor fees in the first 120 days by having PMO independently and responsibly, take on two major Programs and approximately a dozen key projects• Moved from the PMO staff spending upwards of 40% on non-project-management (administrative duties) to almost 100% project management duties• Created innovative, portfolio management models to capture and predict demand on PMO resources and supply limitations of same.• Created and integrated KPIs into an unused MicroStrategy platform to offer a transparent and the first, PMO Executive Dashboard

Instituted project management process as a strategic discipline for:• Leading and establishing all aspects of the company's operational and business & technology strategy• Project management of all clients' app and web projects and supervisory oversight of Business Analysts, Designers, Programmers and Project Managers• Balancing competing goals of the business, operations and IT with the best interests of the company• Overseeing the execution of operational plans, ensuring that activities and projects are funded and resourced appropriately• Overseeing staff assignments and ensuring quality, accuracy and timeliness of deliverables • Identifying, evaluating and selection of vendor partners, including negotiation of contracts, rates, and maintenance and support levels• Ensuring that the technology environment used by the business is current, including updates to and retirement of hardware, software, tools and archival of data • Facilitating the identification and evaluation of the organization’s key operational risks and controls, including identifying, assessing and remediating operational risks and control gaps; measuring and quantifying risk exposures

• Created a cloud-based, web hosting line of service.• Creating and architecting evolving iterations of social-network website and iPhone apps, which provides an integrated, social media platform for cause-marketing for SMB websites.• Define project scopes and requirements; provide hands-on project management and direction of technology development.• Identifying, hiring and managing outsourced technical teams. • Continuous business development and managing vendors, clients and legal contracts. Officially accepted into Google Engage for Agencies.

Los Angeles, Ca, Us

• Responsible for creating and managing strategic business plans and departmental projects with performance benchmarks, for both the Development and Marketing Divisions. • Managed staff of 35+ with primary input into project goals and purpose, time-lines, resource allocation (human/technology/financial capital) and accountability measures.• Created and launched online marketing projects to integrate with direct mail, radio and other electronic advertising.• Systematic control of "scope creep" and managing project stakeholders resulted in significant turn-around in funding, going from a deficit the three years prior to exceeding revenue goals of $45 Million in each FY '06 & '07• Well organized and have experience in making internal and external project bids to "C" level executives.

• Negotiated for project resources (hardware/software/resources) that resulted in $300K in savings for first two year period. Also re-defined projects so that scalability and capacity were available in parallel. • Established online portal to communicate project protocols so that all staff would have full understanding of the organization's lines of business, delivery and support mechanisms and expectations• Created and managed relevant projects for the first Service Desk Business Intelligence and Analysis software mechanisms• Formed a project-partnership with AIS to modify the campus wide authentication system to ensure brand identity• Established project management practice that included technical specification "lock-down" so that software programs were delivered up to 3X faster.• Led project integration with NACELink, ReadyMinds, Alumni Association, etc to create and deliver e-commerce products and services such as BruinView for Alumni, Online Counseling, Campus Interviews,etc. Yearly revenue due to successful project completions were in excess of $700K • One successful project (LOR) allowed me to orchestrate the very first sale to sister campuses of an internally developed product.— Received UCLA "On-The-Spot" Awards in both 2003 and 2004 —

• Responsible for design and delivery of Content Management Systems, Disaster Recovery and other technical projects for clients such as Six Flags, Mandalay Bay etc.• Primary negotiator and client advocate for custom contracts with managed service providers such as, UUNET, SiteSmith, PSINet, TCS, Exodus, FusionStorm etc. • Played a pivotal role for turning around a failing relationship with Princess Cruise Lines.

Nashville, Tn, Us

• Managed AIX/SUN/SGI consultants and vendors both on-site and off • Project responsibilities included enterprise systems (web & database servers), capacity planning, network security, scripting and disaster recovery for MTV, Showtime, Nickelodeon, etc.• First to automate scheduling uploads for MTV

• Project Lead for the Y2K migration for a select group of clients and in-house staff.• Directed "production mode maintenance" projects involving systems administrators, network engineers and consultants that supported high-equity clients and traders. • Recognized by management for creating and executing a project that resulted in a "Productions Control" web portal.

San Jose, California, Us

• Project Lead for a team of 5 QA Engineers on ARCserve Enterprise 6.6 • Served as expert resource for Santa Cruz Operations (SCO)