Abel Stephen Email & Phone Number

Sunnyvale, CA, US

Somerset, New Jersey, US

Contracted to client LinkedIn

Mumbai, Maharashtra, IN

Sought by clients across multiple industries to be a strategic business partner and deliver powerful enterprise solutions to transform businesses, increase their capabilities, and significantly improve operational performance. Three of the major engagements I led included:(1) Principal Program Manager – Customer Service Re-Platform (CSRP) / Southern.

Los Angeles, CA, US

• Designed operations strategy to anticipate and address turn-around needs:
• Aggressively base-lined the business through a decision framework, organizing from tasks all the way to strategic investments. Then successfully planned the reduction of this overall workload by 52% by the 3rd year..
• Created an Enterprise Project Management Office that included global satellite ‘offices’ via highly motivated, self-correcting, matrix’d teams. This effectively eliminated executive management dependencies on silo’d.
• Personally innovated statistical tools & methods relevant to the industry and in context of turn-around, to continuously refine core-business focus through data-driven learnings.
• Launched an inaugural Management By Objective (MBO) employee compensation/bonus Program tying performance to goals of Program Owners.

Orange, California, US

• Hired specifically to “re-constitute the PMO”:
• Created Vision, Mission and Strategy Map specifically for the PMO within the first 30 days and succeeded in obtaining full budget approval
• Built PMO capacity by systematically identifying operational needs for specialized project management skills and then hired accordingly for industry, IT, finance and analytical experience/skillsets
• Built PMO capabilities by setting & enforcing minimum requirements for certification/credentialing and by standardizing project management process/protocols
• Built PMO culture by moving staff away from command-and-control to matrixed teams that could interface across different business units
• Saved the organization $500K in consultant/vendor fees in the first 120 days by having PMO independently and responsibly, take on two major Programs and approximately a dozen key projects

• Instituted project management process as a strategic discipline for:
• Leading and establishing all aspects of the company's operational and business & technology strategy
• Project management of all clients' app and web projects and supervisory oversight of Business Analysts, Designers, Programmers and Project Managers
• Balancing competing goals of the business, operations and IT with the best interests of the company
• Overseeing the execution of operational plans, ensuring that activities and projects are funded and resourced appropriately
• Overseeing staff assignments and ensuring quality, accuracy and timeliness of deliverables

• Created a cloud-based, web hosting line of service.
• Creating and architecting evolving iterations of social-network website and iPhone apps, which provides an integrated, social media platform for cause-marketing for SMB websites.
• Define project scopes and requirements; provide hands-on project management and direction of technology development.
• Identifying, hiring and managing outsourced technical teams.
• Continuous business development and managing vendors, clients and legal contracts. Officially accepted into Google Engage for Agencies.

Los Angeles, CA, US

• Responsible for creating and managing strategic business plans and departmental projects with performance benchmarks, for both the Development and Marketing Divisions.
• Managed staff of 35+ with primary input into project goals and purpose, time-lines, resource allocation (human/technology/financial capital) and accountability measures.
• Created and launched online marketing projects to integrate with direct mail, radio and other electronic advertising.
• Systematic control of "scope creep" and managing project stakeholders resulted in significant turn-around in funding, going from a deficit the three years prior to exceeding revenue goals of $45 Million in each FY '06.
• Well organized and have experience in making internal and external project bids to "C" level executives.

• Negotiated for project resources (hardware/software/resources) that resulted in $300K in savings for first two year period. Also re-defined projects so that scalability and capacity were available in parallel.
• Established online portal to communicate project protocols so that all staff would have full understanding of the organization's lines of business, delivery and support mechanisms and expectations
• Created and managed relevant projects for the first Service Desk Business Intelligence and Analysis software mechanisms
• Formed a project-partnership with AIS to modify the campus wide authentication system to ensure brand identity
• Established project management practice that included technical specification "lock-down" so that software programs were delivered up to 3X faster.
• Led project integration with NACELink, ReadyMinds, Alumni Association, etc to create and deliver e-commerce products and services such as BruinView for Alumni, Online Counseling, Campus Interviews,etc. Yearly revenue.

• Responsible for design and delivery of Content Management Systems, Disaster Recovery and other technical projects for clients such as Six Flags, Mandalay Bay etc.
• Primary negotiator and client advocate for custom contracts with managed service providers such as, UUNET, SiteSmith, PSINet, TCS, Exodus, FusionStorm etc.
• Played a pivotal role for turning around a failing relationship with Princess Cruise Lines.

Nashville, TN, US

• Managed AIX/SUN/SGI consultants and vendors both on-site and off
• Project responsibilities included enterprise systems (web & database servers), capacity planning, network security, scripting and disaster recovery for MTV, Showtime, Nickelodeon, etc.
• First to automate scheduling uploads for MTV

• Project Lead for the Y2K migration for a select group of clients and in-house staff.
• Directed "production mode maintenance" projects involving systems administrators, network engineers and consultants that supported high-equity clients and traders.
• Recognized by management for creating and executing a project that resulted in a "Productions Control" web portal.

San Jose, California, US

• Project Lead for a team of 5 QA Engineers on ARCserve Enterprise 6.6
• Served as expert resource for Santa Cruz Operations (SCO)