Al Beutel Email & Phone Number

Miami-Fort Lauderdale Area

Boca Raton, Florida, United States

Miami/Fort Lauderdale Area

Plantation, FL

Miami/Fort Lauderdale Area

I have held many roles during my tenure with Wachovia. I started out as a field collector for the Auto Finance Division. In my last 10 years with the bank I served as an Offshoring/Outsourcing Transition Manager, Collection Manager and Collateral Assignment Coordinator.

Responsible for the design and development of a new collaborative collection call center located in the Philippines. Led the line of business through the offshore transition of four distinct products. Responsibilities include the creation of adaptive process maps, risk identification and mitigation, training design, infrastructure requirements, hiring.

Managed a multi-product blended collections department through all stages of delinquency. Responsible for forecasting and meeting targeted delinquency and loss objectives, call strategy development, analyzing performance results and trends, development of front line leaders and staff, maintaining and meeting budget requirements. Led multiple front line.

Responsible for implementing a consolidated Collateral Assignment Unit responsible for the outsourcing of auto secured accounts to external repossession vendors. Duties included the creation of workflow and process design, policy and procedures, system enhancements, staff training and development, vendor management including negotiating contracts and.