Abha Giri Email & Phone Number

Bengaluru, KA, IN

Mumbai, Maharashtra, India

Leading Product Discovery to identify, design, and implement innovative solutions that meet customer needs and business goals.

Mumbai, Maharashtra, India

• Introduced WhatsApp Business by integrating with CRM and automating responses, the Order:Contact ratio decreased by 20%
• Automated feedback calling via voice AI - improved efficiency by 2.8 folds while reducing 3 headcounts with the Voice Bot
• Automated the flow of post order queries from CRM tool to Merchant Panel – lowered case resolution TAT by 12%
• Led a Customer Support Channels overhaul, introducing outbound avenues via a missed call campaign and chatbot, aligning stakeholders and enhancing customer satisfaction
• Pioneered ORM (56 sites), lowered FRT to 12 mins with 99% SLA, ratings on Play Store(4.3), App Store(3.7) & Mouthshut(4.0)
• Rolled out one view in Merchant Panel for visibility of warehouse inventory & finances (remittance, recovery & reversal)

Mumbai, Maharashtra, India

Delhi, India

A health food startup in the field of low carb food options. On a mission to help people fulfill their commitment to living a healthy life.Key Responsibilities:- Business Analytics- Business Development Strategy- Sourcing - Vendor Management- Sales and Customer Relationship Management- B2B Alliances

Mumbai, Maharashtra, India

• Aided in refund audit, proposed & instituted approval mechanism in CRM for visibility - reduced refunds by 1.2%
• Managed Refund Automation project to eliminate errors due to human intervention & saved 5 manhours per day (-62.5%)
• Worked with the CXOs for CS Process Revamp - improved FTR by 22%, Handle rate to >99% & cut repeat calls by 20% in 50 days
• Identified customer needs, revisited customer touchpoints, & reinforced process training. Aided in support email automation

Mumbai Area, India

• Strategy and Operations - Business Expansion
• Performed drill down market analysis to know the market size, industry trends, drivers, scalability
• Conceptualized the Business Development Strategy for furniture private labels using SWOT Analysis
• Performed market visits in Mumbai (visited 50+ stores) for intelligence related to furniture industry
• Proposed a Distribution model for offline channel after interacting with 10+ brands and 50+ retailers
• Performed network growth analysis and responsible for P&L management for retailers and distributors

Mumbai Area, India

• Performed as-is analysis of shipment process and proposed strategy to reduce overall shipment expense
• Performed Break Even analysis for investment in trucking business by Pepcart Logistics
• Did secondary research and prepared state-wise chart with e-way bill requirement for transportation
• Proposed strategies to make transportation cost less risk averse against change in diesel prices in India

Delhi Area, India

• Project - in silico Identification of Purple Acid Phosphatases in foxtail millet
• Studied and reviewed fundamentals of bioinformatics, molecular biology and genetic engineering
• Performed data mining to retrieve the Purple Acid Phosphatases in different organisms
• Analysed the protein sequences to confirm presence of metallophosphate domain in the selected sequences
• Performed multiple sequence alignment of the selected sequences using ClustalW software
• Constructed phylogenetic tree to analyse the evolution of metallophosphate in all foxtail millet genes

Delhi Area, India

• Moderated whole work of study material and exam papers for different centres of BYJU’s classes in Delhi
• Created question papers, solutions, daily practice problems and assignments and reviewed them
• Aided the faculties in evaluating subjective test papers of students of classes 9th to 12th
• Improved the study material BYJUS’s classes provide for classes 9th to 12th by proofreading it

Pgdim

Activities and Societies: Sports Committee, NITIE Premier League Forum

Bachelor Of Technology (Btech), Chemical Technology - Biochemical Engineering

Activities and Societies: Head Coordinator - Genesis 2k16 | Placement Committee, 2015-16 | Girls' Sports Secretary, 2015-16 | Member.