Abhay Sharma Email & Phone Number

Waterloo, On, Ca

• Implemented web applications using ReactJS, HTML and CSS ensuring modular design across Desktop and Mobile. • Developed user authentication strategy using Google OAuth 2.0 to protect users against phishing and hijacking attacks.• Crafted NoSQL database schema for DynamoDB and implemented REST API using AWS Boto 3 SDK and Django. • Deployed applications on custom domains using NGINX, Route 53 and AWS EC2, ensuring encrypted communication via the HTTPS protocol.• Engineered a CI/CD strategy using GitHub Actions and Jenkins, reducing deployment times by 90%.

Markham, Ontario, Canada

• Created automated unit and regression tests using the Perl, Java and C++ resulting in the detection and resolution of 50+ critical bugs pre-deployment.• Developed a slack bot to automate VM allocation for team members reducing deployment times by 80%.• Debugged issues in a complex C++ codebase exceeding 10,000 lines, enhancing system performance and reliability. • Optimized SQL queries to reduce data migration times from TM1 Database, resulting in 24% better performance.• Maintained accurate and up-to-date project documentation, serving as a reliable resource for all project changes and updates.

Calgary, Alberta, Canada

• Delivered in-person IT support for 40+ customers daily, resolving network, password, software, and hardware issues, demonstrating strong problem-solving and troubleshooting skills.• Offered remote support for desktops, smartphones, and tablets, ensuring seamless functionality and user satisfaction.• Coordinated with cross-functional departments to resolve complex incidents, showcasing excellent communication abilities, and achieving a 95% incident resolution rate.• Leveraged toolsets such as ServiceNow, Bomgar, and PureCloud efficiently, improving support response times by 20%.