Abhishek Dwivedi Email & Phone Number

I am an experienced AI Engineering Manager and Technology Architect with 15+ years of expertise across Conversational AI, Generative AI (GenAI), Large Language Models (LLMs), and Customer Experience platforms. I have led end-to-end delivery of AI-driven solutions, enterprise platforms, and digital transformation initiatives across industries including Telecom, Oil & Gas, Entertainment, Insurance, and Banking.Currently, I am focused on designing Composable architecture-based GenAI search solutions for eCommerce marketplaces (B2C & B2B), leveraging API-first platforms like Algolia and COVEO. This work involves integrating cutting-edge AI technologies to create scalable, intelligent search experiences that enhance customer engagement and drive business growth.In my most recent role at Accenture, I’ve been part of Accenture's Data and AI capability, driving innovation as an Engineering Manager for Conversational AI and Customer Experience platforms. My work has centered on building scalable AI solutions that integrate seamlessly with enterprise systems, helping global clients achieve next-level customer engagement and operational efficiency.With a strong foundation in Enterprise Social Collaboration, User Engagement (Gamification), Enterprise Knowledge & Content Management, and various hosting models such as Cloud, SaaS, and PaaS, I am known for blending technical creativity with strategic insight. This combination enables me to develop unique, value-driven approaches that push the boundaries of AI and digital innovation.I am passionate about continuous learning, collaboration, and leading teams to success. My work spans geographies and industries, allowing me to adapt to complex challenges while driving forward-thinking AI solutions. I thrive in dynamic environments where innovative ideas can come to life.I hold a B.Tech. in Computer Science from APJ Abdul Kalam Technical University, India, and I’m always eager to connect with former colleagues, industry professionals, and like-minded innovators.Feel free to reach out if you'd like to discuss AI, GenAI, Composable Search solutions for ecommerce, digital transformation—or simply to connect.

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  Dr. A.P.J. Abdul Kalam Technical University

  Computer Science And Engineering