Abhijeet Kumar Email & Phone Number

Yangon, Myanmar

- Project management involving strategic planning, production, operations, end-to-end deliveries, supervision, team building, quality and risk management and finalisation to provide high quality services to clients including Translations, Transcriptions, Voice Overs, Sub Titling, Website Localization and Language Corporate Training.- Problem solving using creative ideas and implementing strategies, ensuring compliance and seamless workflow management to achieve goals.- Streamlining and creating a structured process and devising strategic business development initiatives to increase the client base and revenue streams while enhancing cost effectiveness.- Budgeting, accounting, forecasting and fund management for projects.- Client Relationship management in a cordial manner involving problem resolution, two-way communication, follow-up to retain and attract clients.- Spear headedly building and leading teams and performance management.

Gurgaon, India

- Data mining and data analysis to provide holistic market insight to clients in all major consumers, information technology, investment, pharmaceutical, media and other market segments.- Market research and data collection using latest technologies and smartest methodologies to provide understanding of customer behaviour.- End-to-end project management from developing SLA, collecting data through calls and surveys to analysing calls, improving lagging areas, documenting and communicating with client.- Training agents, monitoring performance and maintaining feedback to improve performance and provide highest quality deliverables to clients.- Monitoring daily activities and consolidating key observations to assist top level management in timely decision making.

Gurgaon, India

Faridabad Area, India

- Locating prospective clients using various skip tracing techniques and collection strategies on high collectible and value accounts.- Negotiating payment terms and methods, reviewing account information, and asking probing questions to forecast potential objections to payment.- Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment within certain guidelines.- Devising collection strategies and advising management on enhancing effectiveness.- Resolving high level disputes and taking escalated calls.

Noida Area, India

- Contact customers using the company’s call model to secure balance of debt by negotiating payment terms and methods, securing payment arrangements and bringing delinquent accounts current.- Ensuring compliance with FDCPA and state and federal laws and regulations.- Overcome stalls and objections & suggest money sources for debt payment besides aiding in account resolution.

Noida Area, India

Dealt with customers and ensured timely and efficient collection maximising receipts

Bachelor Of Commerce (B.Com.), Business, Management, Marketing, And Related Support Services

Bachelor Of Commerce

Intermediate, Commerce

Intermediate