Abhijeet Sharma Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Experienced Salesforce QA Lead & Test Specialist with a robust background in overseeing quality assurance across diverse domains including Entertainment and Media, Life Sciences, Insurance, and Real Estate sectors. Led and mentored teams of 10+ professionals in test planning, test case assignment, test review, and comprehensive test management activities. My tenure in Salesforce QA leadership has equipped me with a comprehensive skill set in test management, business analysis, and agile methodologies, enabling me to deliver impactful solutions and drive continuous improvement across diverse industry projects.Key Responsibilities:Team Leadership: Managed and coached cross-functional teams, ensuring alignment with project goals and timelines, and fostering a culture of collaboration and excellence.Testing and Quality Assurance: Orchestrated end-to-end testing processes, from participation requirement gathering and ensuring adherence to quality standards and client expectations.Business Analysis: Acted as a shadow business analyst, collaborating closely with stakeholders to gather requirements, create user stories, and demonstrate product functionalities to clients for acceptance.Scrum Master Proxy: Facilitated stakeholder meetings and led product backlog refinement sessions, driving resource planning and optimizing sprint efficiency to meet deliverables.

Noida, Uttar Pradesh, India

As a Salesforce QA Analyst at ESRT Project, I specialize in ensuring the quality and reliability of Salesforce applications, particularly focusing on Service Cloud functionalities. My role involves leading comprehensive regression testing across web, mobile, and integration using tools like Postman, alongside testing case writing and documentation responsibilities. My experience at ESRT has strengthened my proficiency in Salesforce testing methodologies, regression testing, and collaboration with cross-functional teams, enabling me to deliver robust solutions and support project success.Key Responsibilities:Testing and Quality Assurance: Conducted rigorous testing of Service Cloud functionalities and integration points within the ESRT application, ensuring adherence to quality standards and user requirements.Regression Testing Leadership: Led multiple regression testing efforts across web and mobile platforms, utilizing Postman for API integration testing to validate application stability and performance.Test Case Writing and Documentation: Developed detailed test cases and scenarios, contributing to testing strategies and ensuring comprehensive test coverage aligned with business requirements.Collaboration and Communication: Scheduled meetings with developers to discuss defects and enhancements, collaborated with business analysts on BRDs (Business Requirements Documents) and functional requirements documentation, and facilitated demos to showcase testing outcomes and validate functionality.

Noida, Uttar Pradesh, India

Salesforce Administrator with a proven track record in administering Salesforce environments, specializing in Sales and Service Cloud functionalities. At Disney Project, I played a critical role in ensuring seamless operations by overseeing user creation and setup, testing the functionality of various Salesforce applications, and leading rigorous regression testing initiatives. My contributions have equipped me with a deep understanding of Salesforce administration and testing methodologies, enabling me to drive continuous improvement and that meet organizational needs.Key Responsibilities:User Creation and Setup: Facilitated user creation setup & processes, configuring profiles, roles, and permissions tailored to project requirements.Testing and Quality Assurance: Led multiple regression testing efforts across Salesforce applications to validate functionality and ensure system reliability.Reporting and Documentation: Provided comprehensive daily and weekly reports on testing activities and outcomes, ensuring transparency and alignment with project milestones.Cross-functional Collaboration: Collaborated closely with stakeholders, including developers, business analysts, and project managers, to align testing activities with business objectives and timelines.

Noida, Uttar Pradesh, India

As a Software Developer , I played a pivotal role in the Veolia Project, where I specialized in web development, user experience (UX) design, and CRM (Customer Relationship Management) solutions. My responsibilities encompassed designing and developing software solutions that enhanced user interactions and operational efficiency within the CRM framework.Key Responsibilities:Web Development: Spearheaded the development of user-friendly and responsive web applications, leveraging front-end technologies such as HTML, CSS and WordPress.UX Design: Applied UX design principles to create intuitive user interfaces (UI) that optimized user engagement and satisfaction, conducting usability testing and gathering feedback to iteratively improve designs.CRM Integration: Integrated CRM functionalities into web applications to streamline customer data management, improve client interactions, and enhance service delivery.Agile Methodologies: Practiced agile methodologies to facilitate iterative development cycles, ensuring rapid deployment of features and continuous improvement based on stakeholder feedback.Collaboration and Stakeholder Management: Collaborated closely with cross-functional teams, including business analysts and project managers, to align software development efforts with business objectives and client requirements.

Noida, Uttar Pradesh, India

As an Associate Software Engineer, I played a key role in a development project for Xerox , where I contributed to the design, development, and implementation of innovative software solutions. This experience allowed me to gain valuable insights into the complexities of the CRM (Customer Relationship Management) field, understanding how technology integrates with business processes to enhance customer interactions and drive organizational efficiency.Key Contributions:Collaborated with cross-functional teams to analyze MKS Tickets and sending the Daily Reports.Actively participated in testing and debugging phases, ensuring software reliability and performance optimization.Developed a solid understanding of CRM principles and practices, leveraging this knowledge to contribute effectively to project discussions and tasks.

Product Management

My Product Management certification has equipped me with the essential skills and knowledge to effectively manage the lifecycle.

Certified Tester Foundation Level (Ctfl) V4.0, Testing Methodology

As an ISTQB Certified Tester at the Foundation Level, I have acquired a strong foundation in software testing principles and practices..

Certified Scrum Master (Csm®), Scrum Framework

As a Certified Scrum Master, I have gained the skills and knowledge necessary to effectively lead Agile teams and facilitate the Scrum.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

I developed a comprehensive understanding of business principles and practices, with a specialized focus on Human Resource Management.

Bachelor Of Laws - Llb, Law

My LLB program provided me with a strong foundation in legal principles and practices, equipping me with the knowledge and skills.

Bachelor Of Technology - Btech, Computer Science

Graduated with a B.Tech in Computer Science, equipped with in-depth knowledge of programming languages, algorithms, and software.

Intermidate, Science

High School Diploma