Head Of Customer Experience
Current
Jul 2024 - Present
Who is Abhijit D.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Abhijit D. is listed as Head of Customer Experience at Kredit.Pe, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Abhijit D..
Abhijit D. previously worked as Head of Customer Service at Flipkart Healthplus and Senior Manager II | Customer Experience and Strategy at Flipkart. Abhijit D. holds Bachelor Of Technology - Btech from Engineering.
Company email context
Email format at Kredit.Pe
This section adds company-level context without repeating Abhijit D.'s masked contact details.
Kredit.Pe
Review company-level records connected to Abhijit D. before choosing the right outreach path.
Profile bio
About Abhijit D.
Dynamic and results-oriented with extensive experience in enhancing customer experience and operational efficiency within multiple dimensions. Proven expertise in strategic planning, process optimization and cross-functional team leadership to drive business growth and customer satisfaction. Adept at fostering an engaging work culture and building robust stakeholder relationships in fast-paced environments.
Current workplace
Abhijit D.'s current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles
Abhijit D. work experience
A career timeline built from the work history available for this profile.
Head Of Customer Service
Flipkart Healthplus
i. Heading the contact center ,process ,policy and fraud risk management for Flipkart Healthplus customer serviceii. Demonstrated proficiency in seamlessly executing end-to-end CRM and IVR implementations for contact centers, guaranteeing an enhanced user experience with the introduction of cutting-edge tools.iii. Executed and championed a strategic vision for the customer experience team, leading to a 40% optimization in operational manpower and a customer satisfaction increase exceeding 80%.iv. Discovered opportunities for cost enhancements and devised strategic cost-saving initiatives, resulting in a substantial reduction in company losses on
Aug 2022 - Jul 2024
Senior Manager Ii | Customer Experience And Strategy
i. Led process teams in successfully initiating end-to-end customer support processes for new businesses, resulting in the attainment of a best-in-class customer experience.ii. Outlined a comprehensive roadmap to elevate the customer resolution rate from a baseline of 60% to surpass 80%, setting new benchmarks for the organization in terms of customer experience.iii. Facilitated monthly meetings to formulate success plans for customer experience and conducted workshops to actively promote their achievementiv. Developed and implemented a strategic vision for the Customer Experience Process Team in alignment with overall business goals
Jan 2022 - Aug 2022
Senior Manager I | Customer Experience And Strategy
Jan 2021 - Dec 2021
Manager | Process Design & Excellence
i. Managed end-to-end the entire lifecycle of payments, refunds, returns, and order journeys to optimize and enhance the seamless customer experienceii. Elevated the user experience within the Electronics and Mobile category to enhance overall customer satisfaction and streamline supply chain overheads.iii. Achieved a nearly 40% reduction in overall customer returns for the mobiles and electronics category by enhancing return touchpoints and minimizing customer efforts.iv. Directed risk management initiatives and offered solutions to overcome obstacles.v. Executed ongoing enhancements on CRM, user interface, and UI to deliver a consistently seamless customer experience.
Jan 2019 - Dec 2020
Assistant Manager
Jan 2017 - Dec 2018
Lead | Analytics & Process Design
i. Reduced contact resolution time by collaborating with dependency teamsii. Created SQL database and Google Sheet dashboard reports for process- level metricsiii. Developed data-driven decision support and analytics models for customer- facing metricsiv. Improved the pre-order journey experience process to reduce product query-related contactsv. Enhanced the order-to-delivery process, reducing customer contact by building proactive interventionsvi. Implemented an experience recovery process for delays in delivery due to supply chain issuesvii. Reduced process bottlenecks by ~10 defect points across journey nodes to ensure a frictionless customer experience for top call drivers.
Jan 2015 - Dec 2016
Senior Specialist | Risk And Compliance
i. Managed customer experience and delivery processes, implementing policies and controls to reduce repeat contacts and enhance service deliveryii. Conducted internal audits and ensured compliance with organizational policies, contributing to the identification and mitigation of fraud and risksiii. Supported department leadership in implementing new policies, procedures, and controls.
Aug 2013 - Dec 2014
2 education records
Abhijit D. education
Bachelor Of Technology - Btech
Engineering
Education record
FAQ
Frequently asked questions about Abhijit D.
Quick answers generated from the profile data available on this page.
What company does Abhijit D. work for?
Abhijit D. works for Kredit.Pe.
What is Abhijit D.'s role at Kredit.Pe?
Abhijit D. is listed as Head of Customer Experience at Kredit.Pe.
Where is Abhijit D. based?
Abhijit D. is based in Bengaluru, Karnataka, India while working with Kredit.Pe.
What companies has Abhijit D. worked for?
Abhijit D. has worked for Kredit.Pe, Flipkart Healthplus, and Flipkart.
How can I contact Abhijit D.?
You can use AeroLeads to view verified contact signals for Abhijit D. at Kredit.Pe, including work email, phone, and LinkedIn data when available.
What schools did Abhijit D. attend?
Abhijit D. holds Bachelor Of Technology - Btech from Engineering.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Abhijit D. you were looking for.
View similar profiles
