With over 9 years of experience in the industry, I have developed a robust skill set in team management, quality, and customer support. Currently, I serve as an Assistant Manager at Aussizz Group, where my key responsibilities include managing the team, maintaining databases with backup, creating detailed reports for higher management.I have conducted training sessions for staff on regulatory changes and new processes, assisted in the development of internal ISO audits, and analyzed data to identify areas of non-compliance or potential risks. Ensuring accurate maintenance of documentation related to legal matters and planning and executing compliance audits are also part of my role. Additionally, I am involved in revenue-related tasks, such as auditing incentives, approving scholarships, and referee payments.Previously, at TTEC, I provided customers with information regarding products, services, and pricing, answered inquiries via email, maintained records of customer interactions and transactions, resolved complaints, recommended solutions to improve customer experience, provided tech support, and analyzed customer feedback for improvement. I was also part of a client-driven project named LIAM.My career began at Vodafone India Shared Service Private Limited, where I was part of the customer support team handling queries via chat, then moved to the Customer Relations team dealing with escalated complaints, and later joined the Triage team. In the Triage team, I allocated work to the Ahmedabad and Pune site, prepared and published hourly, daily, and monthly reports, reviewed work, and maintained data integrity.