Netenrich Adaptive MDRPowered by our Resolution Intelligence Cloud™ technology, Netenrich Adaptive MDR for Google Chronicle SecOps moves you one step closer to achieving autonomic security operations (ASO). Our model operates on an agile, continuous loop of data engineering, detection engineering, and response engineering so you get comprehensive protection, tailored to meet the unique and evolving needs of your specific environment and business.Responsibilities:• Drive customer success outcomes• Increase renewal rates and reduce churn• Drive new business growth through up-sell and reference ability• Partner with other teams in the organization and manage Customer Success activities – Onboarding, Training, Operations, Customer advocacy, Cross-sell/Up-sell• Identify opportunities for continuous improvements in the customer onboarding and management process• Measure effectiveness of Customer Success/Satisfaction• Define operation metrics• Conduct Monthly Service Reviews/Quarterly Business reviews• When necessary, create and manage a recovery plan• Conduct internal executive reviews• Map customer journey, develop listening points and interventions for each point in the journey• Talent retention and attractions to build/maintain a world class Customer Success organization• Provide technology leadership to the team• Conduct Customer appreciation/engagement events and Product roadmap sessions in the region

Securonix provides the Next Generation Security and Information Event Management (SIEM) solution. As a recognized leader in the SIEM industry, Securonix helps some of largest organizations globally to detect sophisticated cyberattacks and rapidly respond to these attacks within minutes. Our platform is used by some of the largest organizations in the financial, healthcare, pharmaceutical, manufacturing, and federal sectors.

Progressive, innovative and customer experience-focused technical leader and program management specialist with over 16 years of experience in managing projects from concept to completion, with a track record of delivering on the goals of client satisfaction, strategic value and cross functional project management leadership across the organization.- Project Management- Customer Experience Management- Requirement Analysis- Pre & Post Sales Deployment- Business Development- Leadership- Digital Transformation & Transition- Program Management- Client & Stakeholder Management- Delivery & Operations Management- Team & Performance Management- Cross-Functional Team Management- Revenue and P&L Management- Costing & Budgeting- Risk Management- Competency Development- Vendor Management- Conflict Management- Team Building and Mentoring

• End to End deployment/delivery of the ALU’s products at customer location• Direct interaction with end customer to get the requirements• Get the Design, Implementation, Reviews, Testing and Acceptance done• Direct involvement with Product R&D Team, Support Team for any required clarifications during any phases of the deployment• Involvement throughout all stages of a product's lifecycle, from product release through maintenance of the product and end of life decisions.• Create and manage the integrated program schedule, manages critical path, drives for the best possible milestone dates, escalating key issues and present options for resolution to the cross-functional executive teams• Drive cross-functional teams to execute to the business commitments, product requirements, schedules and resources; exposing and resolving variances. Coordinate, synchronize and manage overall program, providing regular status and escalate when needed.• Prepare SoW, Manage resource staffing, Planning and Execution• People management during multiple projects or services execution phases

• End to End deployment/delivery of the ALU’s products at customer location• Direct interaction with end customer to get the requirements• Get the Design, Implementation, Reviews, Testing and Acceptance done• Direct involvement with Product R&D Team, Support Team for any required clarifications during any phases of the deployment• Involvement throughout all stages of a product's lifecycle, from product release through maintenance of the product and end of life decisions.• Create and manage the integrated program schedule, manages critical path, drives for the best possible milestone dates, escalating key issues and present options for resolution to the cross-functional executive teams• Drive cross-functional teams to execute to the business commitments, product requirements, schedules and resources; exposing and resolving variances. Coordinate, synchronize and manage overall program, providing regular status and escalate when needed.• Prepare SoW, Manage resource staffing, Planning and Execution• People management during multiple projects or services execution phases