Managed administrative tasks and ensured client satisfaction through quality service deliveryProvide regular in-person security training for new hiresManaged front desk operations, including phone calls, mail, and visitor managementDemonstrated problem-solving skills and digital literacy in addressing client needsConducted outbound calls to enhance customer experience and satisfactionAssist in carrying out Emergency Response Plans in the event of an actual crisisMaintained a positive and professional demeanor in fast-paced environments

Maintained a high standard of call handling, ensuring customer needs were met with professionalism and efficiency using an Interactive Voice Response (IVR) systemSuccessfully negotiated and planned personalized financial strategies for clients, ensuring a tailored approach to meet their individual goals.Used banking applications such as TS2, CACS, Sales Platform, Cart, OLBB/OLMS, and Talent LinkAdministered comprehensive financial assessments, meticulously preparing paperwork to guarantee accurate documentation and a positive customer experience.Demonstrated exceptional multitasking abilities in accurately documenting customer accounts, navigating through multiple pages to ensure precise and detailed records.Consistently ranked within the top 10 percentile for performance, showcasing a commitment to excellence and achieving outstanding results.Conducted electronic payment transactions and adeptly negotiated payment arrangements within FDCPA guidelines, ensuring compliance and documenting interactions for future reference.Administered the effective resolution of all customer complaints, employing strong communication and problem-solving skills to ensure customer satisfaction.Provided timely, efficient, courteous, and respectful customer service, consistently aiming to deliver apt solutions to problems and enhance overall customer satisfaction.

Delivered prompt and effective IT support to users, resolving technical issues for incidents or service requestsConfigure network services such as: DHCP, DNS, Active Directory (AD), VLANs, and VPNInstalling and testing commission products for Voice, Data & Public Safety NetworksParticipated in key IT systems and solutions deployment projects, demonstrating adaptability and technical competenceScript in PowerShell to automate such tasks as data transfer and software deploymentDocumented computer systems and maintained accurate records of troubleshooting steps and resolution activities in the ticketing systemCollaborated with third-party IT vendors to meet project timelines and deliverablesProvided frontline technical support services, resolving onsite incident and service request tickets