•Building and setting up new development tools and infrastructure for the project EDR marketplace application.•Understanding the needs and conveying this to developers.• Working on ways to automate and improve development and release processes.• Perform root cause analysis for production errors on web and mobile applications.• Migrating existing workloads into cloud systems using Etisalat baas Service.• Create and maintain Office 365 accounts.• Producing reports and… Show more •Building and setting up new development tools and infrastructure for the project EDR marketplace application.•Understanding the needs and conveying this to developers.• Working on ways to automate and improve development and release processes.• Perform root cause analysis for production errors on web and mobile applications.• Migrating existing workloads into cloud systems using Etisalat baas Service.• Create and maintain Office 365 accounts.• Producing reports and information to managers• Monitoring the progress of third-party maintenance contract suppliers. (AMC Management)• Liaising & and meeting with external suppliers of IT services.• Provided technical support in POS machines, including first- and second-level network troubleshooting.•Building and setting up new development tools and infrastructure for the project EDR marketplace application.•Perform root cause analysis for production errors in both web and Mobile applications. •Migrating existing workloads into cloud systems using Etisalat baas Service.•Producing reports and information for top-level management. •Developing a well-informed cloud strategy, managing the process, and organizing cloud systems for the EDR Marketplace Application.•Purchasing of IT equipment and software in line with agreed budgets.•Monitoring the progress of third-party maintenance contract suppliers. (AMC Management).•Provided technical support in POS machines and second-level network troubleshooting.•Administering & and designing LANs, WANs internet/intranet, IP Phones, and voice networks.•Develop a detailed project plan to track progress.•Working on ways to automate and improve development and release processes.•Successfully installed and configured computer hardware, operating systems, and applications, ensuring smooth operations for 500+ users.•Installed and configured Windows 10 operating systems for 100+ business and testing users, enhancing productivity by 25%. Show less

• Manage all installations, deployments, and troubleshooting of networks, operating systems, and integrated technology systems across all outlets.• Configuration and testing of any new hardware and software.• Managed on-site and off-site support for incidents at Various Outlets and Head Office resolving critical issues within a 2-hour response time.• Recording and resolving faults as reported on PC’s, servers, laptops, VeriFone Terminals and Talabat Devices.• Responsible for… Show more • Manage all installations, deployments, and troubleshooting of networks, operating systems, and integrated technology systems across all outlets.• Configuration and testing of any new hardware and software.• Managed on-site and off-site support for incidents at Various Outlets and Head Office resolving critical issues within a 2-hour response time.• Recording and resolving faults as reported on PC’s, servers, laptops, VeriFone Terminals and Talabat Devices.• Responsible for providing quality technical service by diagnosing, servicing and repairing of the electronic security system of CCTV.• Configured Symantec Endpoint Protection System, ensuring 99% IT security compliance and preventing data breaches.• Work with ERP+ systems users and management to determine appropriate system configuration and setup.• To successfully implement backup and recovery Plan. • Created and maintained a budget tracking system to assist with tracking available funds for all IT-related expenditures.• Accomplished prompt resolution of user tickets through BMC REMEDY, meeting 95% SLA compliance, by providing effective troubleshooting and support. • Installed and maintained network printers for efficient printing operations.• Generated daily, weekly, and monthly reports to track and monitor system performance.• Managed biometric devices for accurate and secure user authentication.• Conducted network cable crimping and punching to maintain a reliable network infrastructure.• Provided efficient remote support to end-users, resolving issues promptly • Conducted hardware and network troubleshooting, resolving 80% of issues within 24 hours.• Handled calls/emails from end-users, delivering exceptional service and addressing their needs effectively. Show less

• Installed and troubleshoot Windows operating systems for efficient desktop functionality.• Managed printers and scanners to ensure seamless document management.• Generated daily, weekly, and monthly reports to track system performance and identify areas for improvement.• Maintained and ensured proper functioning of desktops to minimize downtime.• Troubleshot Outlook issues and provided prompt resolution.• Provided technical support for both hardware and software problems… Show more • Installed and troubleshoot Windows operating systems for efficient desktop functionality.• Managed printers and scanners to ensure seamless document management.• Generated daily, weekly, and monthly reports to track system performance and identify areas for improvement.• Maintained and ensured proper functioning of desktops to minimize downtime.• Troubleshot Outlook issues and provided prompt resolution.• Provided technical support for both hardware and software problems, delivering effective solutions.• Assist in assessing audits and issue resolution Show less

• Configured Outlook and network printers to facilitate seamless communication and printing.• Providing data and reports to help the sales team.• Maintained and repaired hardware promptly in case of failures.• Monitored computer hardware operation and security , ensuring optimal performance.• Updated systems with new OS and application versions for improved functionality.• Installed and supported various applications to meet business requirements.• Maintained accurate… Show more • Configured Outlook and network printers to facilitate seamless communication and printing.• Providing data and reports to help the sales team.• Maintained and repaired hardware promptly in case of failures.• Monitored computer hardware operation and security , ensuring optimal performance.• Updated systems with new OS and application versions for improved functionality.• Installed and supported various applications to meet business requirements.• Maintained accurate inventory of hardware and software. Show less