Abhilash Deepak Email & Phone Number

Foster City, California, United States

Lead solution design and delivery for Merchant Solutions & Acquiring Sales Enablement & Analytics group:• Lead and manage a team of high performing Data, BI, Java & AI product developers to support automation of sales narratives for effective selling at scale.• Manage budgets up to $1M per annum for tech implementation projects with potential to generate departmental revenue of up to $5M.• Manage data delivery and visualization roadmaps for supporting key portfolios such as loyalty health checks and cobrand which generate up to $400M revenue per annum for Visa.• Establish the Data, Business Intelligence (BI) & Artificial Intelligence (AI) roadmap for data assets dashboards & selling tools in conjunction with input from account executives, product and technology partners• Manage business requirements gathering, product & solutions roadmap, prioritization and delivery SLAs• Manage an agile development process focused on accuracy, automation, customer success, higher ROI and Visa’s single source of truth (SSoT) framework• Establish program monitoring to drive positive business outcomes (e.g., reduce latency) and identify issues for resolution or optimization. • Effectively collaborate with Product, Technology, and Data Platform teams to integrate disparate sources of data to drive substantial business value • Provide thought leadership to Global Data & Business Intelligence (BI) team regarding processes, innovation, and governance of BI Solutions.• Be an active thought leader within Visa’s data analytics community including Global Data Science, Governance, Data Products, and Data Platform..

San Francisco Bay Area

Product Owner for Visa’s internal reporting platform (GBI – Global Business Intelligence):• Played the role of liaison between business and technology teams and helped in translating complex business needs into clear technical requirements.• Managed end-to-end development and delivery of platform enhancements.• Led cross functional and globally located teams towards transforming business visions into high quality products.• Drove several challenging projects to completion by helping teams navigate through ambiguous terrains.• Developed and executed user acceptance test scenarios and ensured high quality deliverables.• Built the product road map by engaging with key business stakeholders and worked on prioritizing user stories in alignment with Visa’s growth objectives.• Developed and managed Product backlog focusing on features with greater ROI.Customer Success Lead for GBI:• Managed business requests from users across North America, Latin America, and Caribbean (NA/LAC) regions.• Delivered consistent quality support to GBI application users.• Optimized user access management and reporting requests by simplifying the process flow.• Conducted hands-on training sessions for NA/LAC users to enable them to use GBI effectively to make data driven decisions.• Led several initiatives to improve user experience which resulted in achieving 50+ NPS score in GBI annual surveys.

San Francisco Bay Area

* Managed end-to-end delivery of product enhancements for Visa's MARS (Member Activity Reporting System) that was used by approximately 1000 users of North America and Latin America-Caribbean regions.* Engaged with business users in developing requirements, customer acceptance testing scenarios and provided sign-offs. * Conducted user training for specialized features like Active Cards Count and Fraud Reporting.* Led user access management effort for NA/LAC region and helped simplify the process by making it self servicable. * Supported business validations for Visa's bi-annual product enhancement releases.

San Francisco Bay Area

• Developed reports involving a complex combination of attributes and metrics using MicroStrategy as per business requirements.• Assisted business users to develop reports by conducting one on one sessions.• Managed migration and consolidation projects by dealing with developers in onshore/offshore locations.• Worked on a MicroStrategy Dashboard Development project for Retail Pricing Analysts and was involved in design, validations go-live.• Managed ETL process maintenance, SQL investigative reporting/subscriptions development projects for an upcoming E-commerce client. As an on-site coordinator, responsibly managed an offshore development team.

Lubbock, Texas Area

Student Assistant for Stacks Department of University Library

Houston, Texas Area

Worked as a Business Analyst Intern for the Summer 2011; Involved in developing business to technical mapping templates for Legacy Data Conversion project which involves migrating the data from AS/400 based JD Edwards ERP System into Microsoft SQL Server based C# Windows application (analogous to new SAP); The project also involves migration of two other minor databases involving mySQL and Microsoft Access to SQL Server whose GUI‘s (Graphical User Interface) are on PHP and VB respectively. Have a good amount of functional/technical knowledge on ERP Systems – JD Edwards and SAP.

Lubbock, Texas Area

Worked as Teaching Assistant (TA) for ISQS/MIS Department and taught business school students Microsoft Software (Sharepoint, Excel & Access)

Bengaluru Area, India

As a Senior Programmer, worked with three different projects spread across domains such as transport & travel services, financial services and communication and high tech. Proficient with technologies like C/C++, Unix, Shell Scripting and Core Java. As Offshore lead, was involved in Client Interfacing and have been through the entire process of Systems Development Life Cycle (SDLC).

Bengaluru Area, India

Delivered a market research project for estimation of IT and telecom requirements in upcoming IT companies. The project was executed as part of the college initiative of Avaya’s business development team.

Master'S Degree, Management Information Systems, General

Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering