Abhilash Deepak Email & Phone Number

Waterloo, Ontario, Canada

Ontario, Canada

• Provide knowledgeable technical support and troubleshooting guidance about network, Internet, cable, and computer issues• Communicate electronically and by phone with customers experiencing technical difficulties in determining and documenting problems experienced• Diagnose and resolve technical problems encountered by customers• Consult internal software, tools, and guides to research customer issues and implement solutions• Document customer records with lots of problems and solutions for use by other Technical Support Representatives.• Deliver exceptional customer experience while staying within our support scope guidelines• Educate customers in realizing the full benefit of the client’s products and services and look for opportunities to improve our business and elevate customer experiences• Promote and sell the features, advantages, and benefits of client products and services to our customers• Employ time management and multi-tasking skills to maintain high service levels• Thoroughly document customer interactions and escalate potential service issues• Identify opportunities to improve customer service levels• Provide feedback to leadership teams to improve the environment

Waterloo, Ontario, Canada

• Implemented strategies that increased the quality of customer service by 20%, leading to higher customer satisfaction.• Successfully handles difficult or challenging customers with a composed and professional attitude.• Worked collaboratively with team members to meet and exceed customer service goals.• Demonstrates highly developed interpersonal and communication skills, effectively engaging with a diverse range of customers.• Built strong rapport with customers through attentive listening, empathy, and professionalism, resulting in increased customer satisfaction and retention.• Collaborated effectively with internal stakeholders and dealer personnel, contributing to a cohesive team environment focused on achieving business objectives and fostering positive relationships with customers and partners.

Bengaluru, Karnataka, India

• Investigate the authenticity of the products sold by sellers on the Amazon e-commerce platform in different orgs like North America, Europe, and Asia.• Collaborate with senior management and managers to analyze fraud trends, detect, and prevent fraud, visualize data and escalate appropriately to stakeholders.• Identified gaps in the investigation process on Intentional Non-Payment and devised an SOP as an aid impacting 70% off investigations carried out by an investigator on a weekly basis.• Reporting new modus operandi of fraudsters and identifying the compromise scenario.

Bengaluru, Karnataka, India

• Integrate and Test Hardware/Firmware modules based on company and senior guidelines.• Developed a Basic Cell Phone Model using GSM Module interfaced with Arduino, Speaker, and Microphone to Send/Receive Phone calls and Text Messages.• Designed Printed Circuit Board using Altium, Populated and Placed the required components, and tested the board for its final working.• Worked and Programmed Microcontrollers using C, C++, Embedded C and Python.

Postgraduate Degree, Embedded Systems Development, 3.52

Activities and Societies: • Python • Nodejs • Data structures and Algorithms • MongoDB • SQL • ARM-based STM32F411RE discovery board •.

Bachelor'S Degree, Electronics And Communication

Activities and Societies: • C++ Programming • Python • Electronic Devices and Circuits • Digital and Analog Electronics • Microprocessors.