Chris Boynton Email & Phone Number

Kitchener, On, Ca

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Waterloo, On, Canada

Waterloo, Ontario, Canada

Calgary, Ab

- Audio/Video DJ.- Master of Ceremonies.- Lighting Designer.- Assist with setup and tear down.

Cambridge, Ontario

Created incentive program for contact center support staffMonitor and respond to escalated ticket.Escalate tickets to upstream providers as required. Manage tickets escalated from resellers.Assist in the creation of ticket tools for resellers.Communicate with resellers, call center team members and management, and high ranking management.Test the implementation of new ACS tools and the effects they have on customers.Create test cases for testing devices with the ACS.… Show more Created incentive program for contact center support staffMonitor and respond to escalated ticket.Escalate tickets to upstream providers as required. Manage tickets escalated from resellers.Assist in the creation of ticket tools for resellers.Communicate with resellers, call center team members and management, and high ranking management.Test the implementation of new ACS tools and the effects they have on customers.Create test cases for testing devices with the ACS. Generate various reports for various teams, departments and management. Create customer Salesforce reports used by various teams.Created email content for the I’m In team.Handle 911 inquiry calls for customer information inside business hours and after hours.Weekly testing of 911 integration and functionality. Manage relationships with various teams within the organization.Create, and maintain ticket flows used by call center staff.Handle after hours escalations as required. Create processes for new, existing and outside teams. Follow up with call center supervisors daily to review issues or concerns staff may have. Create and assist with the creation of training documents for various team members. Dispatch technicians for local customer visits. Test modem configurations.Create modem configurations. Assist in troubleshooting and resolving modem hardware and software issues.Interface with hardware manufacturer. Train new staff on residential ticket handling. Create training program for first level teams.SPOC for issues with billing, ticket, network, and diagnostic tools.Generate and create custom excel tracking sheets and reports.Assist NEWT business team with calls when required. Create, generate, and configure various Cisco devices for the NEWT business team.Assist with VOIP issues from business and residential customers. Assist other teams with testing, and troubleshooting issues or problems. Assist management as required. Part of the social committee. Show less

· Take incoming customer inquiries.· Preform outbound calling for various campaigns.· Negotiate customer rate plans and contract renewals.· Support other teams as it pertains to client accounts,procedures, and hardware concerns.· Support other staff members with inquiries and concerns.· Handle ever changing process and procedures.· Preform above the department standards.· Studied E-Learning courses on SQL and data commands.

· Swamper· Drive to and from warehouses.· Unload trailers using warehouse equipment.· Organize and sort product in accordance with warehouse paperwork.· Design local network for office staff.· Design and maintain website and email accounts.· Transport other staff members to various warehouse locations.· On Call as needed for staff inquires and unscheduled workorders.

London, Ont

· Part founder of the company.· Scouted, interviewed, hired new staff members.· Trained new and current staff on new techniques includingcustomer service and technical skill sets to enhance their skills.· Point of contact for all client contact.· Answer staff questions.· Scheduled staff and maintained staffing levels at peak times.· Assisted in the implementation of technology to assist staff orclients.· Assisted in maintenance of various computer systems.

London, Ont

· Technical support representative, Team leader, Telephony manager, Project Manager, Call Centre manager· Setup and implemented computer ticketing systems for various clients.· Managed staffing levels.· Telephony implementation and setup for various projects.· Contacted and maintained customer/client relations.· Produced technical documents for training and agent purposes.· Provided technical support to clients and customers over thephone.· Provided support for… Show more · Technical support representative, Team leader, Telephony manager, Project Manager, Call Centre manager· Setup and implemented computer ticketing systems for various clients.· Managed staffing levels.· Telephony implementation and setup for various projects.· Contacted and maintained customer/client relations.· Produced technical documents for training and agent purposes.· Provided technical support to clients and customers over thephone.· Provided support for computer systems, internet connections,web site hosting, computer hardware and consumer electronics.· Implemented document storage applications for agents.· Hiring, assessing and selecting of new staff.· Training new staff for the workplace. Show less

London,Ont

· Manage setup crews while following stage plots.· Transportation driver.· Provide technical assistance to sound crews, and show designer.· Setup lighting systems.· Install audio and lighting into various locations.· Load and unload trucks on site or at warehouse facility.· Track and maintain equipment.

Barrie, Ont

- Setup and tear down various events.- Assist in live sound and lighting events.- DJ between band sets.- Manage stage setup for various bands.

Computer Software And Media Applications

Activities and Societies: Audio engineer for college events, DJ for various events

Ossd

Activities and Societies: Jazz Band, Jr & Sr Orchestra Band, R&B Band, Audio and Lighting Engineer