At InfoCepts, our team is committed to delivering excellence in ETL support, ensuring data pipelines operate seamlessly. With a solid foundation in Information Systems from Dublin Business School, I bridge the gap between technical expertise and strategic business acumen. My role as Assistant Manager centers on problem-solving and fostering customer relationships, backed by Oracle SQL proficiency and ITIL methodologies.Empowered by a Bachelor’s in Electronics and Communications Engineering, I contribute to InfoCepts' mission with a focus on minimizing downtime and maximizing customer satisfaction. Certifications in ITIL and Splunk underpin my dedication to service management excellence. Collaborating across functions, we use tools like Jira Atlassian to streamline processes, reflecting my drive for continuous improvement and passion for technological innovation.
Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Management, and 15 others.