Abhilash Krishnan Email & Phone Number

Greater Bengaluru Area

London, England, United Kingdom

• Own product vision and roadmap aligned to the Lab's strategic agenda
• Work closely with value streams/lab to understand product requirements and assess feature development requirements, convert requirements to initiatives, epics and stories for maximum value creation.
• Providing vision and direction to the scrum development team and stakeholders throughout the project and set priorities in feature developments
• Protect autonomy of the scrum team so they can focus on the product… Show more
• Protect autonomy of the scrum team so they can focus on the product development
• Manage and participate in scrum ceremonies (daily stand-up, sprint review, retro etc) to manage and drive application development.

London, United Kingdom

• Create and execute Public Cloud Roadmaps to achieve the desired future state as per banks strategy and vision
• Support Product owner (PO) to identify and understand the business need and analyse and prioritise the business and technical reequipments.
• Elicit, gather, analyse and document business requirements for Cloud based products and technologies by working closing with all Value-Steam/Lab Stakeholders and Senior Managers
• Apply technical and business insight to elicit… Show more
• Apply technical and business insight to elicit requirements whilst working closely with the Solution Architect and Engineering Team to define detailed user stories
• Use my domain knowledge to drive forward change to meet the Lab’s Objective Key Results (OKRs)

Manchester, United Kingdom

• Elicit, gather, analyse, interpret the As-Is Service Model and document business requirements for the engagement
• Preparing business requirements, documenting ‘As Is’ and ‘To Be’ processes in-line with SIAM Co-Sourced Service Model and delivering process flows
• Defining key SIAM roles, org structure, governance & delivery model
• Defining and documenting all the key ITSM Policy and Process to support the new SIAM delivery Model.
• Working with 3rd Party vendor to modify the… Show more
• Working with 3rd Party vendor to modify the ServiceNow tool to enable ‘To-Be’ SIAM Co-Sourced Service Model

Essen Area, Germany

• Completed DC transformation (DaaS) successfully, achieving the SCD (service commencement date) without delay and penalty.
• Collaborated with key process stakeholders to design & develops new Target Operating Models for Incident, MI, Problem, Change and Service Request based on the new outsourcing model.
• Documented all the key ITSM processes & defined 95 Service request catalogues in ServiceNow and tested before SCD.
• Ensured that all critical service management processes are… Show more
• Ensured that all critical service management processes are reviewed and signoff by stakeholder before the SCD.
• Designed service performance (Metrics & KPI’s) packaged for service review and reporting.

Sunbury, England, United Kingdom

• Define, design, and implement a SIAM operating model and governance framework
• Designing of the operational manual, leveraging customer’s existing best practices, processes for integrated and end-to-end service delivery model.
• Designed service performance (Metrics & KPI’s) package for service review and reporting for a multi-vendor environment.
• Designed service catalogue and service costing model to enable service metering.
• Successfully completed service request automation… Show more
• Successfully completed service request automation via service catalogue implementation

Bengaluru, Karnataka

Design and implementation of Crisis, Availability & Problem Management Process Process consulting work involved technical & business assessment, gap analysis, developing deployment plan, conducting training & roll out of process for Philips.Implemented ITIL based Crisis Management, Availability & Problem Management process resulting in 25% less outages.

Bangalore

As Service Delivery Manager I was responsible for Production Engineering team consisting Engineering Consultants & Solution Architects – delivering Engineering design for Datacentre solutions on Platforms, Storage, BUR, and Virtualization.

Bengaluru Area, India

Set-up availability management practice for JPMC retail business, also worked as Supplier manager, maintaining the availability and reliability of network services by effectively coordinating with all Telecom vendors for all outages and performance related issues.

Bengaluru Area, India

Worked as Supplier manager for UK based BFSI customer. Which involved define, develop, and oversee the standardized work processes and methodologies required to fully implement the End to End Service Integration delivery model and how all parties will operate in the new multi-supplier environment.

Bengaluru Area, India

As SDM, I was responsible for proactively monitoring the problem and change process and managing issues and alerts in the account. Worked with the DPE and customer (as appropriate) to understand requirements and ensure quality of service, and manage cost of delivery, by looking at better ways to provide service in a cost-efficient manner. Also, lead and.

Bengaluru Area, India

The Client Service Manager role was introduced in IDC-India (integrated Delivery Centre) to bring account aligned focus to the competency based services delivery, ensuring an end to end account view within the IDC in a way that services can be better delivered, SLA penalties avoided and Major Incidents are managed effectively.

Bengaluru Area, India

As Team Lead, I was responsible for Problem, Change and Reporting Management process for Westpac. Acted as a point of escalation for any problem change and reporting related issues and implement appropriate service improvement plans to achieve good customer satisfaction ratings.

Bachelor Of Technology - Btech, Electrical & Electronics

B. Tech in Electrical & Electronics

High School Diploma, Science With Maths