• Own product vision and roadmap aligned to the Lab's strategic agenda• Work closely with value streams/lab to understand product requirements and assess feature development requirements, convert requirements to initiatives, epics and stories for maximum value creation.• Providing vision and direction to the scrum development team and stakeholders throughout the project and set priorities in feature developments• Protect autonomy of the scrum team so they can focus on the product… Show more • Own product vision and roadmap aligned to the Lab's strategic agenda• Work closely with value streams/lab to understand product requirements and assess feature development requirements, convert requirements to initiatives, epics and stories for maximum value creation.• Providing vision and direction to the scrum development team and stakeholders throughout the project and set priorities in feature developments• Protect autonomy of the scrum team so they can focus on the product development• Manage and participate in scrum ceremonies (daily stand-up, sprint review, retro etc) to manage and drive application development.• Manage and run PI Planning Sessions to prioritise feature iterations to make trade-offs affecting schedule, cost, quality, and customer expectations.• Manage risk/issues and impediments impacting product releases/sprint goals• Responsible for ensuring all decisions are made within a sound risk framework and within group standards and risk appetite • Work with business stakeholders to ensure the non-functional elements of products are also considered in the overall architecture (robustness, performance, scalability, usability, extensibility, ease to maintain and configure, ease of integration etc.) • Keep technical debt to an appropriate minimum and ensure consistency with groups architecture guidelines and principals• Fosters a culture of curiosity and experimentation in which people are comfortable "trying things out" and learning quickly and safely • Constantly look for enhancements and simplifications of governance and control frameworks to enable more effective team delivery Show less

• Create and execute Public Cloud Roadmaps to achieve the desired future state as per banks strategy and vision• Support Product owner (PO) to identify and understand the business need and analyse and prioritise the business and technical reequipments. • Elicit, gather, analyse and document business requirements for Cloud based products and technologies by working closing with all Value-Steam/Lab Stakeholders and Senior Managers• Apply technical and business insight to elicit… Show more • Create and execute Public Cloud Roadmaps to achieve the desired future state as per banks strategy and vision• Support Product owner (PO) to identify and understand the business need and analyse and prioritise the business and technical reequipments. • Elicit, gather, analyse and document business requirements for Cloud based products and technologies by working closing with all Value-Steam/Lab Stakeholders and Senior Managers• Apply technical and business insight to elicit requirements whilst working closely with the Solution Architect and Engineering Team to define detailed user stories• Use my domain knowledge to drive forward change to meet the Lab’s Objective Key Results (OKRs)• Schedule and drive Agile Scrum ceremonies for the team (Daily stand-ups, Retro, backlog Refinements, Sprint Reviews and Demos etc)• Create user stories, epics and acceptance criteria/scenarios within a BDD framework• Advance knowledge of using Agile tools (JIRA and Confluence)• Developing collateral for internal and external consumption, including frameworks. Whitepapers & PoV documents for practice development Show less

• Elicit, gather, analyse, interpret the As-Is Service Model and document business requirements for the engagement• Preparing business requirements, documenting ‘As Is’ and ‘To Be’ processes in-line with SIAM Co-Sourced Service Model and delivering process flows• Defining key SIAM roles, org structure, governance & delivery model• Defining and documenting all the key ITSM Policy and Process to support the new SIAM delivery Model.• Working with 3rd Party vendor to modify the… Show more • Elicit, gather, analyse, interpret the As-Is Service Model and document business requirements for the engagement• Preparing business requirements, documenting ‘As Is’ and ‘To Be’ processes in-line with SIAM Co-Sourced Service Model and delivering process flows• Defining key SIAM roles, org structure, governance & delivery model• Defining and documenting all the key ITSM Policy and Process to support the new SIAM delivery Model.• Working with 3rd Party vendor to modify the ServiceNow tool to enable ‘To-Be’ SIAM Co-Sourced Service Model• Produced online training modules for all key ServiceNow process and procedure, and trained process owners as part of formal handover.• Onboarded Process Managers for new SIAM models from Wipro as part of design, build & run model of delivery• Worked closely with Account team getting the SIAM SOW signed-off Show less

• Completed DC transformation (DaaS) successfully, achieving the SCD (service commencement date) without delay and penalty.• Collaborated with key process stakeholders to design & develops new Target Operating Models for Incident, MI, Problem, Change and Service Request based on the new outsourcing model. • Documented all the key ITSM processes & defined 95 Service request catalogues in ServiceNow and tested before SCD.• Ensured that all critical service management processes are… Show more • Completed DC transformation (DaaS) successfully, achieving the SCD (service commencement date) without delay and penalty.• Collaborated with key process stakeholders to design & develops new Target Operating Models for Incident, MI, Problem, Change and Service Request based on the new outsourcing model. • Documented all the key ITSM processes & defined 95 Service request catalogues in ServiceNow and tested before SCD.• Ensured that all critical service management processes are reviewed and signoff by stakeholder before the SCD.• Designed service performance (Metrics & KPI’s) packaged for service review and reporting. • Leverage existing best practices, processes, and tools to enable DC capacity & availability management Process. • Conducted ITSM training for all resources (~120) on new Incident, Problem, Change and Release management processes as part of Go-live readiness.• Received appreciation from IT Director (RWE) & Wipro Program Manager for the quality of ITSM deliverables.• Successfully designed and implemented SharePoint based knowledge management portal for account. Show less

• Define, design, and implement a SIAM operating model and governance framework• Designing of the operational manual, leveraging customer’s existing best practices, processes for integrated and end-to-end service delivery model.• Designed service performance (Metrics & KPI’s) package for service review and reporting for a multi-vendor environment.• Designed service catalogue and service costing model to enable service metering.• Successfully completed service request automation… Show more • Define, design, and implement a SIAM operating model and governance framework• Designing of the operational manual, leveraging customer’s existing best practices, processes for integrated and end-to-end service delivery model.• Designed service performance (Metrics & KPI’s) package for service review and reporting for a multi-vendor environment.• Designed service catalogue and service costing model to enable service metering.• Successfully completed service request automation via service catalogue implementation• Designed and implemented effective Release & Transition management for new service on boarding. Show less

Design and implementation of Crisis, Availability & Problem Management Process Process consulting work involved technical & business assessment, gap analysis, developing deployment plan, conducting training & roll out of process for Philips.Implemented ITIL based Crisis Management, Availability & Problem Management process resulting in 25% less outages.

As Service Delivery Manager I was responsible for Production Engineering team consisting Engineering Consultants & Solution Architects – delivering Engineering design for Datacentre solutions on Platforms, Storage, BUR, and Virtualization.

Set-up availability management practice for JPMC retail business, also worked as Supplier manager, maintaining the availability and reliability of network services by effectively coordinating with all Telecom vendors for all outages and performance related issues.

Worked as Supplier manager for UK based BFSI customer. Which involved define, develop, and oversee the standardized work processes and methodologies required to fully implement the End to End Service Integration delivery model and how all parties will operate in the new multi-supplier environment.

As SDM, I was responsible for proactively monitoring the problem and change process and managing issues and alerts in the account. Worked with the DPE and customer (as appropriate) to understand requirements and ensure quality of service, and manage cost of delivery, by looking at better ways to provide service in a cost-efficient manner. Also, lead and direct the delivery team with direction from the DPE (Delivery Project Executive). Monitor and manage Service Level performance and report… Show more As SDM, I was responsible for proactively monitoring the problem and change process and managing issues and alerts in the account. Worked with the DPE and customer (as appropriate) to understand requirements and ensure quality of service, and manage cost of delivery, by looking at better ways to provide service in a cost-efficient manner. Also, lead and direct the delivery team with direction from the DPE (Delivery Project Executive). Monitor and manage Service Level performance and report potential exposures in a timely manner. Show less

The Client Service Manager role was introduced in IDC-India (integrated Delivery Centre) to bring account aligned focus to the competency based services delivery, ensuring an end to end account view within the IDC in a way that services can be better delivered, SLA penalties avoided and Major Incidents are managed effectively.

As Team Lead, I was responsible for Problem, Change and Reporting Management process for Westpac. Acted as a point of escalation for any problem change and reporting related issues and implement appropriate service improvement plans to achieve good customer satisfaction ratings.