Abhilash Ramadas Email & Phone Number

Copenhagen, Dk

Copenhagen, Dk

Copenhagen, Dk

Copenhagen, Capital Region Of Denmark, Denmark

Bengaluru Area, India

Project Manager with extensive experience in global integrated project management and customer experience. Core competencies include adept stakeholder management, exceptional communication abilities, comprehensive grasp of project management methodologies, and adherence to organizational best practices, problem-solving skills and effective risk management abilities.• Orchestrated the planning, execution, and tracking of projects spanning across customer success, services, IT, supply chain and business operations on a global scale. • Developed comprehensive integrated plans encompassing various facets such as scope, budget, schedule, communication, resources, risks, quality and change management.• Collaborated closely with Leadership, Technology, and Operations teams to gather requirements, devise strategic approaches and maintain transparent project status communication to facilitate swift solution delivery.• Proficiently managed in-house development efforts, driving weekly sprints, daily scrums, and the timely delivery of product increments within budget constraints

Result-oriented and detailed-driven business analyst and operations lead for customer success, experience in analyzing and interpreting complex data sets to drive business solutions.• Conducted in-depth analysis of business processes, systems and data to identify opportunities for process improvement and optimization.• Collaborated with cross-functional teams for UAT validation and to identify any potential issues or areas for improvement and decision-making.• Create and present comprehensive reports to senior management, highlighting key performance indicators (KPIs) and recommending strategic actions.

Bengaluru, Karnataka, India

Managing successful partnership, adept at building strong relationships, driving collaboration and delivering technical solutions that meet the needs of customers, partners and the organization.• Managed key accounts, servings as the point of contact for technical inquiries, issue resolution, approvals and product updates.• Collaborated with internal technical teams to prioritize and escalate customer issues, ensuring timely resolution and customer satisfaction• Developed and maintained technical documentation, including API documentation, integration guides and support materials.

Bengaluru Area, India

Leading a small team of technicians and train team members to contribute technical expertise, communication skills and help in upselling.• Supporting North American customers by providing technical solution and troubleshooting for laptop PC.• Conducted technical training sessions for team members to enhance skill sets and improve overall team performance.• Collaborated with cross-functional teams to ensure quality and performance

Bachelor’S Degree, International Business/Trade/Services Management/Human Resource Development

Master’S Degree, It And Hr