Abhilash Ramadas Email & Phone Number

Copenhagen, DK

Copenhagen, DK

Copenhagen, Capital Region Of Denmark, Denmark

Bengaluru Area, India

• Project Manager with extensive experience in global integrated project management and customer experience. Core competencies include adept stakeholder management, exceptional communication abilities, comprehensive.
• Orchestrated the planning, execution, and tracking of projects spanning across customer success, services, IT, supply chain and business operations on a global scale.
• Developed comprehensive integrated plans encompassing various facets such as scope, budget, schedule, communication, resources, risks, quality and change management.
• Collaborated closely with Leadership, Technology, and Operations teams to gather requirements, devise strategic approaches and maintain transparent project status communication to facilitate swift solution delivery.
• Proficiently managed in-house development efforts, driving weekly sprints, daily scrums, and the timely delivery of product increments within budget constraints

• Result-oriented and detailed-driven business analyst and operations lead for customer success, experience in analyzing and interpreting complex data sets to drive business solutions.
• Conducted in-depth analysis of business processes, systems and data to identify opportunities for process improvement and optimization.
• Collaborated with cross-functional teams for UAT validation and to identify any potential issues or areas for improvement and decision-making.
• Create and present comprehensive reports to senior management, highlighting key performance indicators (KPIs) and recommending strategic actions.

Bengaluru, Karnataka, India

• Managing successful partnership, adept at building strong relationships, driving collaboration and delivering technical solutions that meet the needs of customers, partners and the organization.
• Managed key accounts, servings as the point of contact for technical inquiries, issue resolution, approvals and product updates.
• Collaborated with internal technical teams to prioritize and escalate customer issues, ensuring timely resolution and customer satisfaction
• Developed and maintained technical documentation, including API documentation, integration guides and support materials.

Bengaluru Area, India

• Leading a small team of technicians and train team members to contribute technical expertise, communication skills and help in upselling.
• Supporting North American customers by providing technical solution and troubleshooting for laptop PC.
• Conducted technical training sessions for team members to enhance skill sets and improve overall team performance.
• Collaborated with cross-functional teams to ensure quality and performance

Bachelor’S Degree, International Business/Trade/Services Management/Human Resource Development

Master’S Degree, It And Hr