Team- Digital Mortgage Products1. Responsible for managing end to end performance and conversions of leads generated via Campaigns and Digital Journey dropoffs for digital Mortgage Products (via Voice Channels)2. New feature enhancements with respect to various digital journeys of Pre-approved mortgage products3. Handling Rule engine logics for PA products on various digital platforms

Grade- Management TraineeTeam- Service Excellence and Re-engineering (SxR), Client Services, Credit Cards BusinessAs a Project Manager- I managed Digital Banking projects and initiatives that aimed at re-engineering the processes for achieving excellence to improve the overall client service experience.

Project- “Mobile First Responders: Fastest Emergency Care” (in association with the Ministry of Health and Family Welfare) Conducted Primary and Secondary research to formulate a step by step Strategic plan for establishing partnerships and collaborations with ride-sharing, logistics, and delivery partners

Team- Business Excellence Department, Godrej InterioHighlights:-•Analyzed the newly introduced EFQM 2020 Model and identified new areas missing from EFQM 2013 B.E. Model•Mapped information (Micro and Macro level) from GI’s 2019 Position Report according to new criteria guidance points of EFQM 2020 •Aided in preparing Weekly Quizzes on EFQM 2020 Criteria points and information for Knowledge Nuggets weekly mail (reach of 2500+ GI Employees) for better recall of the model… Show more Team- Business Excellence Department, Godrej InterioHighlights:-•Analyzed the newly introduced EFQM 2020 Model and identified new areas missing from EFQM 2013 B.E. Model•Mapped information (Micro and Macro level) from GI’s 2019 Position Report according to new criteria guidance points of EFQM 2020 •Aided in preparing Weekly Quizzes on EFQM 2020 Criteria points and information for Knowledge Nuggets weekly mail (reach of 2500+ GI Employees) for better recall of the model requirements throughout the organization Show less