Stakeholder and communication management.Supervising projects and deliverables.Supply Chain and contract management.Reporting & Insight generation.Budget managementTeam ManagementProcess automation and Improvement.HighlightAchievementsStakeholder Management:Built and maintained relationships with 10+ key stakeholders,resulting in an increase in successful collaborations & reducedcompletion times.Improved stakeholder satisfaction rates during major events likeMobile World Congress, through regular communication and suppliermanagement.Contract Management:Successfully managed 25+ contracts, ensuring 100% compliance.Streamlined supply chain processes, reducing lead times by 20% andincreasing delivery accuracy to 99% (Invoice on time payments).Budget and Finance Reporting:Managed a budget of $2 Million, achieving a 2% reduction in actualspend, contributing to overall savings.Improved financial reporting accuracy by 10% through processimprovements and powerBi implementation.Initiatives and certifications:Earned EY Badges in Gen AI, Data Visualization, Agility, Finance &Private Equity Sector.Represented Global Industries for organization wide PurposeProgram.Successfully led MBA-wide Health and Wellness sessions, engagingnearly 1,000 attendees and achieving a 96% overall satisfactionrating.

My responsibilities include- Resource management, Client management, Developing SOPs & KRAs, Improvement of process workflow, Handling escalations, Coaching team members, Improve Employee Productivity, Drive Organizational Strategies. • Managing End to End process in the organization.• Implemented multiple Process Improvement initiatives.• Setting Goals and KRAs for team Leads & team members• Managing day to day service delivery including workload management, prioritization and utilization• Monitor capacity planning of the team on a weekly basis• Handle performance appraisal of team members• Identifying training needs of the team and implementing them through training calendars.• Understanding Customer SLAs and working on improving SOPs to meet customer expectations.• Handling escalations and providing solutions to the issues.

● Manage day to day operations activities.● Responsible for Contract Management process in accordance with client SLA.● Maintain good communication & relationship with Clients.● Monthly reporting on SLA metrics for all verticals. ● Lead team meetings with clients and senior management.● Ensuring audit & quality compliance all processes.● Drive Continuous Improvement Initiatives for the process.● Facilitate trainings for team members.● Tracking performance and conducting appraisals.● Help HR in conducting interviews & hiring activities.

Procure to Pay (P2P) AccountTransitioned Account Payables (AP), Vendor Management & Global Payment processes.● Brainstorm on business challenges and come up with cost effective yet efficient solutions● Worked on specialized assignments related to process enhancements & re-engineering initiatives.● Generate & validate metrics and analysis● Automate processes like month end reporting & invoice processing● Proactively communicate and collaborate with external and internal Clients. Program Management Office (PMO)● Report to BPO head & lead project specific tasks● Help prepare presentations for senior management and clients ● Regularly interact with clients on project progress & lead meetings.● Liaison will various support functions as required● Ensure timely completion of project specific tasks● Support seamless transitions & monitor workload balance.● Regularly interact with managers to define project directionTransaction Processing● Invoice processing on SAP FICO module.● Run invoice payments.● Perform quality checks on transactions.● Manage invoice volumes.● Reconcile payments during month ends for reporting.

● Worked with ADSI as Admin Officer in Insurance BPO sector.● The role involved US insurance policy processing right from the Policy creation to policy maturation.● Certified FLMI 280 under LOMA program of US.● Managed Claim production status and production reports.● Also worked as ISO Internal Quality Auditor.