Abhinav Suresh Email and Phone Number

Management professional with 20+ years of experience in Operations Management, Vendor Management, Process Transitions, Training & Development and Client Servicing in IT & ITES sector.Experienced in leading and developing teams for successful support operations with proven ability of achieving business objectives. Adept at devising innovative strategies and policies for accomplishment of service levels of varied products / services and ensuring business excellence. An independent self-starter with good communications skills in dealing with customers and employees.Core Competencies: • Technical Support Leadership in RPA, MDM Product, Contact Management Suites & Workforce Optimization Suites• Managing Vendors and Extended teams• Outsourcing Operations/ Service Delivery • Leadership role across Geographic Locations• Managing Internal and External Clients• Quality Management• Data Analysis •