Abhinav Suresh Email and Phone Number

Batch of 2024

- Managing the social media of critical business campaigns such as AzureDeveloper League, AWS Upskill on Cloud, and the brand pages- Ideating and conceptualizing campaigns from start to finish for multipleaccounts to improve overall visibility and effectiveness

- Implemented an automated request form to minimize potential SLA breaches by reducing overall monthly ticket numbers that should have otherwise been processed through SRs- Improved existing automated workflows by eliminating multiple follow-ups with the customer- Developed an automated solution to resize virtual servers which in turn helped save 900+ work hours per year- Ensured continuous availability of 40,000+ windows servers through the year- Executed certificate renewal activities on 40,000+ that would allow customers uninterrupted website and application use till 2024- Trained new hires on the various processes and functions that the team supported- Managed over 4 lakh critical Active Directory objects and forests with no disruptions to the end user- Coordinated with vendors to ensure offshore / field data centers were maintained regularly and replacements were carried out on time without interruptions to applications- Ensured that the SLAs across all catalogs were met and deliverables were submitted to the customer on time- Initiated an automated solution to monitor dashboards and provide crucial chat updates to the team- Completed physical and virtual server decommission activities within the stipulated time interval without any penalties

- Identified key areas of maintenance on the production line and provided solutions to overcome potential failures- Eliminated waste, reduced process lead time and established continuous flow to improve manufacturing velocity- Provided solutions to Improve the velocity ratio from 6.66% to 10.48%